Manager - Risk and Loss Mitigation

HDFC ERGO General Insurance; Kamrup Metropolitan; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Manager - Risk and Loss Mitigation to prevent reputational and financial losses from fraudulent activities. The role involves handling escalations, supporting claims and legal teams, and leading evidence collection for police complaints.

You will drive strategic projects, develop investigation techniques, and supervise 15-20 vendors with regular reviews. Weekly police visits and vendor verifications are part of the duties, aiming to reduce loss ratios.

Qualifications

• 7-11 years of experience in risk and loss mitigation or related field.
• Graduation as indicated in the job details.

Responsibilities

• Prevents reputational and financial losses by detecting fraudulent practices among internal and external entities.
• Handles escalations and updates internal stakeholders on claims under investigation.
• Assists claims and legal teams in identification and eradication of frauds.
• Responsible for filing police complaints and leading evidence collection.
• Updates referral triggers to maximize fraud eradication and reduce loss ratios.
• Develops new investigation techniques (forensic/biometric).
• Implements strategic projects and conducts quarterly reviews of processes.
• Visit police stations weekly and coordinate vendor verifications at insured/driver/claimant locations.
• Manage a team of 15-20 vendors with fort-nightly performance reviews.
• Carry out fraud analytics and provide monthly MIS reports.

Job description

Posted On 08 Oct 2026

End Date 08 Oct 2027

Required Experience 7 - 11 years

Basic Section

New Job Title Manager - Risk and Loss Mitigation

No. Of Openings 1

Grade M

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Enabling Function

Business Function Non Sales

Cost Center Risk and Loss Mitigation

Cost Center Code 1671

Department Risk and Loss Mitigation

Function Risk and Loss Mitigation

Business Zone NA

Job Role Team Member

Country India

Region East

State Assam

Branch Code 3201

Type of Office Branch

Skills

Skill

Graduation

CERTIFICATION

Working Language

Job Description

Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation.

Handling escalations and updating internal customer on claims assigned for investigation.

Assist claims and legal team in identification & eradication of frauds.

Responsible for filing police complaints & leading evidence.

Updates referral triggers to maximize fraud eradication.

Reduces loss ratio by increasing success ratios.

Develops new techniques for investigation (forensic / biometric).

Implementation of strategic projects.

What you'll do:

Visit to Police stations for Police complaints on weekly basis. Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.

Team Handling of 15 to 20 vendors by conducting structured review on fort-nightly basis.

Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis.

Shares best case studies within the team to adopt best practices on monthly basis.

Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis.

Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.