Deputy Manager - Risk and Loss Mitigation

HDFC ERGO General Insurance; Guntur District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

HDFC ERGO General Insurance seeks a Deputy Manager - Risk and Loss Mitigation to prevent and manage fraud and related losses. The role involves handling escalations, guiding claims and legal teams, and leading evidence collection with police involvement where required.

The incumbent will update stakeholders, monitor referral triggers, and work to reduce loss ratios through advanced investigation techniques and fraud analytics.

Qualifications

• Graduation is required for the role.
• Minimum 1-3 years of relevant experience in risk and loss mitigation is preferred.

Responsibilities

• Prevents reputational and financial losses due to fraudulent activities.
• Handle escalations and update internal customers on claim investigations.
• Assist claims and legal teams in identifying and eradicating frauds.
• File police complaints and lead evidence collection.
• Provide updates on referral triggers to maximize fraud detection and reduce loss ratios.

Job description

Deputy Manager - Risk and Loss Mitigatio...

Deputy Manager - Risk and Loss Mitigatio...

HDE/JC/18044

• HDFC ERGO General Insurance
• India>South>Andhra Pradesh>Guntur>Guntur>Guntur>4216>Branch

Posted On 08 Oct 2026

End Date 08 Oct 2027

Required Experience 1 - 3 years

Basic Section

New Job Title Deputy Manager - Risk and Loss Mitigation

No. Of Openings 1

Grade JM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Enabling Function

Business Function Non Sales

Cost Center Risk and Loss Mitigation

Cost Center Code 1671

Department Risk and Loss Mitigation

Function Risk and Loss Mitigation

Business Zone NA

Job Role Team Member

Country India

Region South

State Andhra Pradesh

City Guntur

Physical Branch Guntur

Branch Guntur

Branch Code 4216

Type of Office Branch

Skills

Skill

Any Graduation

CERTIFICATION

Working Language

Job Description

Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation.

Handling escalations and updating internal customer on claims assigned for investigation.

Assist claims and legal team in identification & eradication of frauds.

Responsible for filing police complaints & leading evidence.

Updates referral triggers to maximize fraud eradication.

Reduces loss ratio by increasing success ratios.

Develops new techniques for investigation (forensic / biometric).

Implementation of strategic projects.

What you’ll do:

Visit to Police stations for Police complaints on weekly basis. Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.

Team Handling of 15 to 20 vendors by conducting structured review on fort-nightly basis.

Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis.

Shares best case studies within the team to adopt best practices on monthly basis.

Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis.

Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.