Manager - Retail Store Operations

Vodafoneidea; Rajkot; On-site; INR 600,000 - 900,000; Full time

Job summary

Vodafone Idea is seeking a Store Manager Retail for locations across Gujarat. You will oversee customer service, store-level sales, and revenue targets across all products (postpaid and prepaid), ensuring optimal store profitability and smooth operations.

The role requires 2–5 years of on-site retail experience, strong leadership, and excellent communication to manage store staff and deliver exceptional customer experiences while safeguarding compliance and brand standards.

Qualifications

• Graduate with 2-5 years of on-role experience in telecom/retail.
• Experience in store operations and customer service is preferred.

Responsibilities

• Sales acquisition across products (postpaid, prepaid).
• Customer service excellence at store level.
• Manage store operations and profitability.
• Lead store staff and drive revenue targets.
• Support marketing initiatives and customer engagement.
• Ensure HSW compliance.

Skills

Good communication skills

Customer handling

Store handling

Team handling skills

Decision making

Education

Graduate

Job description

Job Description:

Role

Store Manager Retail

Job Level/ Designation

M1 /manager

Function / Department

Retail

Location

Candidate should be ready for anywhere in Gujarat

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

1. Sales acquisition


2. Customer Service


3. Store management


4. People management


5. Marketing


6. Store profitability


7. HSW

Core Competencies, Knowledge, Experience

1. Good communication and convincing skills


2. Customer handling


3. Store handling


4. Team handling skills


5. Decision making and delivering results

Must have technical / professional qualifications

1. Graduate

Years of Experience

1. 2-5 years on role experience

Industries to look from

1. Telecom


2. Retail

Direct reports

All store staff

Requirements: