Manager - Retail Store Operations

Vodafone Idea Limited; Ahmedabad District; On-site; INR 420,000 - 620,000; Full time

Job summary

Vodafone Idea Limited in Gujarat seeks a Store Manager Retail to oversee daily store operations, drive sales, and ensure outstanding customer experience across prepaid and postpaid products.

You will lead a team, set sales targets, manage store profitability, coordinate local marketing, and maintain high service standards across all shifts. Candidates should have 2–5 years on‑the‑job experience and a graduate degree, with willingness to work anywhere in Gujarat.

Qualifications

• Graduate degree required.
• Excellent communication and customer-handling abilities.
• Experience in store operations and team leadership is preferred.

Responsibilities

• Drive sales and achieve revenue targets across products (postpaid, prepaid).
• Deliver high-quality customer service and store experience.
• Oversee store operations and profitability.
• Lead and develop store staff and ensure compliance with company standards.
• Coordinate promotions and in-store marketing initiatives.

Skills

Communication skills

Customer handling

Store management

Team leadership

Decision making

Education

Graduate

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager Retail

Job Level/ Designation

M1 /manager

Function / Department

Retail

Location

Candidate should be ready for anywhere in Gujarat

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

• Sales acquisition
• Customer Service
• Store management
• People management
• Marketing
• Store profitability
• HSW

Core Competencies, Knowledge, Experience

• Good communication and convincing skills
• Customer handling
• Store handling
• Team handling skills
• Decision making and delivering results

Must Have Technical / Professional Qualifications

• Graduate

Years Of Experience

• 2-5 years on role experience

Industries to look from

• Telecom
• Retail

Direct reports

All store staff

Vodafone Idea Limited

(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership