Store Operations Manager

Vi (Vodafone Idea); Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Vodafone Idea Limited is seeking a Manager- Vi Store Operations to oversee day-to-day store activities, drive sales across voice, data, and devices, and lead a store team. The role emphasizes delivering excellent customer experiences and achieving store revenue targets while maintaining visuals and inventory discipline.

The candidate should have 1–5 years in retail store management, strong customer relationship skills, and a graduation or MBA qualification.

Qualifications

• Essential: Graduation
• Desirable: MBA
• Experience: 1–5 years in retail store operations
• Experience in retail store management and customer relationship management
• Experience in achieving revenue targets and controlling costs
• Must have relevant professional qualifications

Responsibilities

• Achieve sales targets across all store products and services.
• Ensure and monitor acquisition quality for the store.
• Deliver revenue targets and optimize profitability for the store.
• Increase revenue per footfall by guiding customer decisions.
• Maintain store upkeep, stock availability, and compliance with store processes.

Skills

Retail management

Customer relationship management

Sales targeting

Team supervision

Education

Graduation

MBA (post-graduation)

Job description

Manager- Vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We’re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager Function / Department Retail Location Delhi Job Purpose Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes

Key Result Areas / Accountabilities

• Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store
• Ensure and monitor quality of acquisition through the store
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
• Manage churn and achieve customer satisfaction for walk-in customers
• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store
• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines
• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience Critical Success Factors

Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer
• Differentiating Functional Competencies
• Sales Planning and Forecasting
• Solving Problems
• Experience 1 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management
• Must have technical / professional qualifications

Essential / Desired Qualifications

Essential : Graduation Desired : full – time post - graduation in business management/MBA

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Experience Level Mid Level