Manager - Retail Franchisee Operations

Vodafoneidea; Indore District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Vodafone Idea Limited in India is seeking a Franchisee Lead (M1) in Retail to oversee franchisee channels, drive store-level sales, and manage profitability. The role emphasizes customer service, outbound and inbound sales, and people management within a network of Vodafone Idea stores.

The position requires a graduate degree with 4–6 years of experience and is based in the Bhopal retail ecosystem, with a strong focus on delivering delightful, scalable franchisee experiences.

Qualifications

• Graduate with 4–6 years of experience.
• Experience in managing franchisee channels and retail stores is preferred.
• Strong customer service and sales orientation with profitability focus.

Responsibilities

• Franchisee handling and relationship management.
• Drive sales across inbound and outbound channels.
• Deliver exceptional customer service at store level.
• Lead people management within the franchisee network.
• Monitor and improve franchisee profitability and compliance.
• Oversee health, safety and welfare (HSW) in-store operations.

Skills

Franchisee handling

Sales acquisition (inbound & outbound)

Customer service

People management

Franchisee profitability

HSW

Education

Graduate degree

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

Bhopal

Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.

Key Result

Areas/Accountabilities

• Franchisee handling
• Sales acquisition (in bound and out bound)
• Customer Service
• People management
• Franchisee profitability
• HSW

Core Competencies,

Knowledge, Experience

Graduate with 4-6 years of experience.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Requirements