Manager - Franchisee Lead

Vodafoneidea; Udaipur District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Vodafone Idea in Rajasthan seeks a Franchise Lead to oversee all franchise stores, driving sales, service quality and revenue targets across voice, data and devices.

You will manage Vodafone Idea Mini Stores, monitor stock, ensure acquisition quality and coordinate partner roll-outs to meet expansion goals.

Qualifications

• Minimum 8 years of experience in Customer Handling /Retention Management.
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills with attention to detail and driving improvement.
• Logical thinking and strong analytical abilities.
• Prior telecom experience mandatory.

Responsibilities

• Achieve sales target for all products (Voice, Postpaid/ prepaid, data, VAS, handsets) across Vodafone Idea Mini Stores (VIMS) in a zone.
• Ensure and monitor quality of acquisition through VIMS.
• Ensure availability of stock at VIMS while adhering to norms.
• Deliver overall revenue targets through VIMS channel.
• Achieve total target for up-selling and cross-selling.
• Facilitate roll-out of VIMS (incl. partner selection, location) and expansion targets.
• Coach channel partners to improve efficiency and adherence to processes.
• Resolve VIMS-specific issues within specified timelines.
• Keep channel partner motivation high through regular performance reviews.

Skills

Customer retention

Data analytics

Communication

Process improvement

Telecom experience

Team coordination

Education

Graduate

Data analytics courses

Tools

Excel

Presentation skills

Job description

Job Description:

Role

Franchise Lead

Function / Department

Retail

Location

Rajasthan

Job Purpose

Overall responsibility for activities at all franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities

• Achieve sales target for all products (Voice-
• Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
• Ensure and monitor quality of acquisition through VIMS
• Ensure availability of stock at VIMS while adhering to norms
• Deliver overall revenue targets through VIMS channel
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency and adherence to processes
• Resolve VIMS-specific issues within specific timelines
• Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience

• Minimum 8 years of experience in Customer Handling /Retention Management
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
• Logical Thinking and good in sighting and analytical skills
• Prior telecom experience mandatory

Must have technical / professional qualifications

• Graduate in any field
• Data analytics and process improvements
• Excel and Presentation skills

Requirements