Manager-Vi Store Operations

Vodafone Idea Limited; Kolkata District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Vodafone Idea Limited, located in Kolkata, seeks a Manager- Vi Store Operations for Postpaid. The role prioritizes adherence to store processes, stock availability, and achieving revenue/profit targets while ensuring customer satisfaction at the store.

The ideal candidate holds a graduate degree with MBA preferred and has experience in store management, customer relations, and loss prevention. Equal opportunity employer and supportive work environment.

Qualifications

• Graduate with MBA preferred.
• Understand Profit & Loss Management skills.
• Store Management & Customer Relationship Management.

Responsibilities

• Adhere to store processes and documentation.
• Maintain stock availability at the store.
• Improve revenue per footfall by guiding customer purchases.
• Protect profitability by minimizing losses and shrinkage.
• Manage churn and ensure customer satisfaction for walk-in customers.
• Coach and train Store Executives and monitor performance.

Skills

Profit & Loss Management

Store Management

Customer Relationship Management

Churn management

Stock placement & visual merchandising

Education

Graduate

MBA preferred

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Manager- Vi Store Operations

Function / Department

Postpaid

Location

Kolkata

Job Purpose

Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms

Core Competencies, Knowledge, Experience

• Monitoring and ensure quality of acquisition through store


• Increasing revenue per footfall by aiding customers’ purchase decisions


• Achieving profitability (Return on investment) targets for the store


• Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)


• Managing churn and achieve customer satisfaction for walk-in customers


• Eensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines


• Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Must have technical / professional qualifications

• Graduate, MBA preferred


• Understand Profit & Loss Management skills.


• Store Management & Customer Relationship Management

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Requirements: