Manager - Retail Franchisee Operations

Vodafone Idea Limited; Indore; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading telecom service provider in India is looking for a Franchisee Lead to manage franchisee channels. Responsibilities include overseeing customer service, driving sales at franchisee stores, and ensuring profitability. The ideal candidate is a graduate with 4-6 years of experience. This position is based in Bhopal, Madhya Pradesh, with an emphasis on retail operations and customer engagement.

Qualifications

• Graduate with 4-6 years of experience.

Responsibilities

• Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store.
• Sales acquisition (inbound and outbound).
• Customer Service.
• People management.
• Franchisee profitability.

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platforms, enabling millions to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future‑ready with innovative offerings.

Role

Franchisee Lead

Job Level / Designation

M1

Function / Department

Retail

Location

Bhopal

Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store covering customer service, store‑level sales, outbound sales and managing franchisee profitability.

Key Result Areas / Accountabilities

• Franchisee handling
• Sales acquisition (inbound and outbound)
• Customer Service
• People management
• Franchisee profitability
• HSW

Core Competencies

Graduate with 4‑6 years of experience.