Manager – PRO, Communication & Parent Relations
Gurukul The School(Official)
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Job summary
Gurukul The School is seeking a dynamic Manager – PRO, Communication & Parent Relations to act as the first-level interface for parents, visitors and other stakeholders. The role requires strong English communication, knowledge of K–12 operations and the ability to coordinate with multiple departments to resolve queries.
The ideal candidate will manage visitor management, admissions-related interactions and vendor interfaces, while ensuring timely and accurate information flow across the school.
Qualifications
- Graduate / Postgraduate in any discipline.
- Exposure to Education Management, Public Relations, Communication, Business Administration or School Administration preferred.
- 2-3 years of relevant professional experience in stakeholder-facing roles would be an advantage.
Responsibilities
- Serve as the first-level interface for parents, visitors and stakeholders across in-person, telephone and digital communication.
- Own the tracking, follow-up and closure of day-to-day parent and stakeholder queries.
- Manage professional first-level institutional communication and stakeholder interactions.
- Coordinate and oversee Visitor Management and front-office processes.
- Develop knowledge of K–12 education processes, admissions and recruitment workflows.
- Maintain the school calendar and coordinate meetings, events and engagements.
- Operate ERP/CRM, MIS and other communication platforms; leverage AI tools for efficiency.
- Ensure a professional, responsive stakeholder experience aligned with school standards.
Skills
Education
Tools
Job description
Gurukul The School is a nationally reputed Pre-K to Grade XII institution committed to nurturing confident, well-rounded and future-ready individuals through holistic, value-based and progressive education.
The school believes in creating an ecosystem where academic excellence, character building, innovation, leadership, creativity and life skills go hand in hand. With a strong emphasis on experiential learning, student-centric practices, technology integration and continuous institutional development, Gurukul fosters a professional and high-performance environment for students, parents and employees.
Gurukul The School is looking for a dynamic, polished, highly observant and technology-driven professional for the position of Manager – PRO, Communication & Parent Relations.
The role will serve as the first-level institutional interface for parents, visitors, prospective parents, candidates, vendors and other stakeholders, across in-person, telephone and digital communication.
The ideal candidate should have a strong understanding of the K–12 education system and school operations, enabling them to understand and respond intelligently to a wide range of day-to-day queries. The person should be a fast learner who can quickly understand the processes, people and working culture of the school and effectively coordinate with the relevant authorities when a query requires further intervention.
The role also involves managing the Visitor Management Module, parent query tracking and follow-up, school calendar coordination, admissions and recruitment-related first-level interactions, vendor interface and technology-enabled communication processes.
We are looking for someone who can understand the query, identify the right solution, coordinate internally, follow through and ensure closure—rather than simply receiving and forwarding messages.
- Serve as the first-level interface for parents, visitors and stakeholders across in-person, telephone and digital communication.
- Understand queries, provide accurate information or coordinate with the appropriate authority for resolution.
- Own the tracking, follow-up and closure of day-to-day parent and stakeholder queries.
- Ensure timely communication of responses and elevate matters appropriately.
- Manage professional first-level institutional communication and stakeholder interactions.
- Support consistent communication aligned with the school's image, values and protocols.
- Manage the Visitor Management Module and front-office processes.
- Coordinate the movement and interaction of parents, candidates, vendors, consultants and other visitors with relevant departments.
- Develop strong working knowledge of the K–12 education system, admissions, recruitment, academic and administrative processes.
- Coordinate with departments and authorities to ensure accurate information flow and effective stakeholder support.
- Maintain and operate the school calendar and ensure effective coordination of meetings, events, parent engagements and institutional activities.
- Track interdepartmental dependencies and communication requirements.
- Effectively operate relevant ERP, CRM, Visitor Management, MIS and communication platforms.
- Leverage AI and digital tools to improve communication, reporting, information management and operational efficiency.
- Ensure a professional, responsive and well-organised stakeholder experience.
- Demonstrate discretion, ownership, sound judgement and alignment with the school's culture and standards.
The ideal candidate should be:
- A confident and articulate professional with excellent spoken and written English communication.
- Experienced in school administration, parent relations, public relations, front office, customer experience or stakeholder management.
- Preferably familiar with the functioning of a K–12 school and the Indian education system.
- A fast learner and keen observer who can understand institutional processes and the pulse of the school.
- Strong in handling parents and stakeholders with maturity, empathy and professional judgement.
- Comfortable interacting with senior leadership, teachers, administrative teams, prospective parents, candidates and external agencies.
- Highly organised, proactive and strong in follow-up and closure.
- Technology-savvy and comfortable working with ERP/CRM systems, MIS, Google Workspace, Microsoft Office and AI tools.
- Capable of handling multiple priorities in a fast-paced school environment.
- Mature and discreet while dealing with sensitive information and stakeholder concerns.
Graduate / Postgraduate in any discipline.
Candidates with academic or professional exposure to Education Management, Public Relations, Communication, Business Administration, Hospitality or School Administration will be preferred.
2- 3 years of relevant professional experience preferred.
Experience in a reputed school, educational institution, hospitality organisation, premium service environment or stakeholder-facing corporate role would be an advantage.
- Public Relations
- Parent Relations
- Stakeholder Management
- Communication Management
- School Administration
- Query Resolution
- Front Office Operations
- Admissions Coordination
- Recruitment Coordination
- Visitor Management
- Calendar Management
- Administrative Coordination
- Customer Experience
- ERP / CRM
- MIS & Reporting
- Google Workspace
- Microsoft Office
- Artificial Intelligence (AI)
- Problem Solving
- Follow-up & Closure
We are looking for a professional who goes beyond receiving calls, greeting visitors or forwarding queries.
The right candidate will be someone who can understand the institution, understand the stakeholder, identify the requirement, coordinate intelligently, follow through and ensure the right response reaches the right person at the right time.
A strong sense of ownership, professional maturity, curiosity to learn, technological adaptability and the ability to understand the pulse of a school will be critical to success in this role.
- Work with a reputed K–12 educational institution
- Professional and growth-oriented institutional environment
- Opportunity to work closely with diverse stakeholders and leadership
- Exposure to technology-enabled school operations
- Opportunity to contribute to institutional communication and parent experience
- Culture of excellence, ownership, innovation and continuous improvement
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