Parent Relationship Manager

CANDIIDUS International School; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

An international school in Hyderabad is seeking a Parent Relationship Manager. This role is crucial for fostering strong relationships between the school and parents, facilitating communication, and managing events. The ideal candidate will have a degree in Communications and 3-5 years of experience in customer service or school administration, with excellent communication skills and a multicultural sensitivity.

Qualifications

• Minimum 3–5 years of experience in customer service or school administration.
• Excellent verbal and written communication skills in English.
• Experience working in an international or multicultural environment preferred.

Responsibilities

• Build strong relationships with parents through communication and engagement.
• Facilitate clear communication between parents and the school.
• Support admissions through school tours and orientation events.
• Plan and execute parent-related events.
• Handle parent complaints with sensitivity.
• Maintain records of parent interactions and feedback.

Skills

Customer service experience

Communication skills

Conflict resolution

Interpersonal skills

Cultural sensitivity

Education

Bachelor's degree in Communications or related field

Tools

MS Office

CRM platforms

Job description

Join to apply for the Parent Relationship Manager role at CANDIIDUS International School

Location: Hyderabad

Job Details

• Job Title: Parent Relationship Manager
• Location: Hyderabad
• Reports to: Head of Admissions / School Director / Principal
• Employment Type: Full-Time

Overview

The Parent Relationship Manager (PRM) plays a critical role in building and maintaining strong, positive relationships between the school and its parent community. The PRM serves as a bridge between parents and the school’s leadership, academic, and administrative teams, ensuring effective communication, engagement, and satisfaction throughout the parent journey.

Key Responsibilities

• Parent Engagement & Relationship Building: Act as the primary point of contact for current and prospective parents regarding non-academic matters and build long-term, trust-based relationships through regular communication and meetings.
• Communication: Facilitate clear and consistent communication between parents and the school via newsletters, meetings, events, and digital platforms. Manage parent feedback channels and ensure follow-up actions. Communicate school policies, updates, and key messages in a professional, parent-friendly manner.
• Admissions Support: Support the Admissions and Marketing teams by participating in school tours, open houses, and orientation events. Assist in onboarding new families to ensure a smooth transition into the school community.
• Event Coordination: Plan and execute parent-related events such as parent-teacher meetings, coffee mornings, workshops, and school celebrations. Encourage parent participation in school events and volunteer opportunities.
• Conflict Resolution: Handle parent concerns or complaints with sensitivity and discretion, escalating issues as needed and acting as a mediator to maintain positive relationships.
• Data & Reporting: Maintain accurate records of parent interactions and feedback; prepare periodic reports for school leadership on parent satisfaction and engagement trends.

Key Qualifications & Skills

• Bachelor’s degree in Communications, Education, Public Relations, or related field.
• Minimum 3–5 years of experience in customer service, client relations, or school administration.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong interpersonal and cultural sensitivity skills; able to relate well to diverse parent communities.
• Conflict resolution and problem-solving abilities. Professional, approachable, and empathetic demeanor.
• Experience working in an international or multicultural school environment is preferred.
• Proficiency in MS Office and CRM or parent communication platforms (e.g., SchoolBuddy, Toddle, iSAMS, EduPage).

Working Conditions

May require occasional evening or weekend availability for school events. On-campus role with regular interaction with parents, students, and school staff.