Admission Counsellor

ORCHIDS THE INTERNATIONAL SCHOOL; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Orchids The International School in Mumbai is seeking a proactive Parent Relations Manager (PRM) to serve as the primary liaison between parents and the school, guiding admissions and daily communications. You will address queries with empathy, coordinate orientations and PTMs, and collaborate with Principals and teachers to strengthen the parent-school partnership.

The role emphasizes organized record-keeping and proactive engagement.

Qualifications

• Bachelor's degree in any discipline; masters preferred.
• Experience in parent relations or educational administration.
• Strong communication and interpersonal skills.

Responsibilities

• Act as primary contact between parents and school.
• Manage the admission process from inquiry to enrollment.
• Address parent queries and grievances with professionalism.
• Organize parent orientations, PTMs, and campus tours.
• Communicate school policies and updates to parents.
• Gather parent feedback for continuous improvement.
• Maintain records of parent communications and admissions data.
• Collaborate with Principals, Coordinators, and Teachers.
• Support events and community engagement.

Skills

Communication

Empathy

Organization

MS Office

CRM knowledge

Education

Bachelor's degree

Masters preferred

Tools

CRM systems

Admission management software

Job description

K12 Techno Services Pvt. Ltd.
Position Parent Relations Manager (PRM)

Company Overview:

K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services, and solutions to schools. The education sector has extensively evolved in the last decade, and the academic needs of students and parents have grown consequently. The upgraded teaching methodologies, blended with effective use of technology, have been the main idea behind K12 to pave the way for a global approach towards education. Through its wide range of services, K12 enables schools to leverage its strengths and resources to enhance learning outcomes. K12 Techno Services Pvt. Ltd. was incorporated under the provisions of The Companies Act, 1956, in the year 2010, with its registered office in Bangalore. The company is managed by professionals, and its primary investors include Kedaara Capital, Peak XV (formerly Sequoia Capital India), and Navneet Learning LLP.

Our Brand:

Orchids The International School has now blossomed into a chain of 95+ international schools, providing quality education to more than 40,000+ students. ORCHIDS The International School is one of Indias leading K12 school chains, with campuses across Bengaluru, Mumbai, Hyderabad, Pune, Kolkata, and Chennai. Along with academic excellence, Orchids lays a strong emphasis on personality development and employs innovative teaching methodologies to inculcate strong values, nurture responsible individuals, and create future-ready global citizens.

Job Summary:

We are looking for a dynamic and empathetic Parent Relations Manager (PRM) who will serve as the primary liaison between parents and the school. The ideal candidate will ensure smooth communication, manage the admission process, and strengthen the schoolparent relationship through proactive engagement.

Key Responsibilities:

• Act as the primary point of contact between parents and the school.
• Manage the complete admission process from inquiry to enrollment, ensuring a seamless experience.
• Address parent queries, concerns, and grievances with professionalism and empathy.
• Organize and conduct parent orientation sessions, Parent-Teacher Meetings (PTMs), and campus tours.
• Communicate school policies, circulars, and updates to parents in a timely manner.
• Gather and share parent feedback with school leadership to support continuous improvement.
• Maintain accurate records of parent communication, inquiries, and admissions data.
• Collaborate with Principals, Coordinators, and Teachers to resolve parent concerns effectively.
• Support the planning and execution of school events, functions, and community engagement activities.

Qualifications & Experience:

• Bachelors degree in any discipline (Masters preferred).
• Prior experience in parent relations, customer service, or educational administration preferred.
• Strong communication and interpersonal skills.

Skills:

• Excellent verbal and written communication abilities.
• Empathy and problem-solving skills.
• Strong organizational and coordination abilities.
• Proficiency in MS Office and familiarity with CRM/admission management systems.
• Ability to build and maintain positive relationships with parents and staff.

Location : Sion- Chunabhatti & Sion