Manager - Pre Sales

Mahindra Lifespaces; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Mahindra Lifespaces is seeking a professional in Mumbai to drive revenue targets for the Pre-sales vertical. This role involves managing a team of outsourced partners and ensuring the quality of services provided to customers.

The ideal candidate will be responsible for planning manpower and capacity, analyzing performance data, and coordinating with sales heads for effective regional planning. Your ability to encourage positive change within the team will be crucial.

Responsibilities

• Drive and deliver revenue targets for Pre-sales vertical.
• Manage a team of outsourced process partners to deliver business targets.
• Perform manpower and capacity planning for the Pre-sales team regularly.
• Analyze data related to pre-sales team performance.
• Review pre-sales performance and suggest improvements.
• Develop various sources for generating business from Pre-sales.
• Ensure quality service provided to customers via calls.
• Coordinate with regional sales heads for sales planning.
• Create a supportive environment for facilitating change.
• Encourage team to consider risky propositions for positive change.

Job description

Role & responsibilities

Driving & delivering revenue targets for Pre-sales vertical

Managing a team of outsourced process partners (call canter) to deliver business targets

Doing manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales

Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects

Reviewing the performance of pre-sales and coming up with suggestions to further enhance the same

Developing various alternate sources for generating business from Pre-sales

Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)

Coordinating with regional sales heads for planning sales for their respective regions

Creating a supportive environment and network in order to facilitate change

Encouraging the team to consider risky propositions in order to make positive change

Working with the different vertical heads for formulation of different schemes