Manager - Outbound Demand GenerationB / ABM) (Kolkata)

Duratuf Products; Kolkata District; On-site; INR 4,200,000 - 5,400,000; Full time

Job summary

Duratuf Products, based in Kolkata, seeks an accomplished Head of Operations to own the complete order-to-delivery cycle across multiple sites. You will take over the function within 60 days and report directly to the CEO, managing a growing team and full accountability for numbers.

You will drive OTIF, oversee international sourcing and shipping, and enforce KPI-driven performance with ERP/Zoho systems discipline. Relocation to Kolkata is expected, with a 60-day notice or less.

Qualifications

• 10+ years in operations with 5+ years leading a full operations function
• Hands-on import/export operations experience in last 3 years with defined lanes/ports
• Multi-site, multi-entity operations experience, ideally India + international node
• ERP/Zoho-class systems discipline with KPI pairs and dashboards
• Quality and compliance orientation in a certified-product context

Responsibilities

• Own OTIF across ex-Bhiwadi and ex-Dubai nodes, target 95%
• Manage end-to-end outbound export documentation (BL, COO, LC/TT)
• Lead import operations: BOE, customs clearance, CHA coordination, inbound freight
• Own supplier delivery performance and landed cost across international lanes
• Drive inventory turns to 5 and maintain cash conversion cycle discipline
• Sustain 98% batch quality pass-rate with zero certification lapses
• Install KPI pairs for all sub-functions within 45 days, reviewed monthly
• Develop the Supply Chain Manager and Bhiwadi AM to full performance
• Make data-driven hiring decisions for procurement and ops roles

Skills

OTIF ownership

Supply chain leadership

KPI dashboarding

Inventory management

Cost control

International shipping

Education

MBA in Operations/Supply Chain

Tools

Zoho ERP

Excel

Job description

Job Summary

Role Summary: Duratuf ships electrical safety equipment to industries in 65+ countries from two entities - India and the UAE.

The Operations

Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO - you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.

Responsibilities

• Order Fulfilment & Delivery: Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes - target 95%, with the baseline measured in your first month.
• Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.
• Import & International Sourcing: Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers.
• Own supplier delivery performance and landed cost across international sourcing lanes.
• Inventory & Working Capital: Drive inventory turns to 5 while holding cash conversion cycle discipline - a joint accountability with Finance.
• Quality & Compliance: Sustain batch quality pass-rate 98% with zero certification lapses. Our products protect lives; certificates are non-negotiable.
• Systems & Performance Management: Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days - live, reviewed monthly, acted on.
• Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing.
• People & Organisation: Develop the Supply Chain Manager and Bhiwadi Assistant Manager to full performance through their first 90 days.
• Own hiring decisions on open seats within the function, including the data-based go/no-go call on the procurement hire.

Requirements

• Experience 10+ years in operations, with at least 5 years leading a full operations function (supply chain + warehouse + quality, 10+ direct reports) - owned first‑hand, with an owned OTIF (On-Time In-Full) or cost number to show for it.
• Personally ran both import operations (Bill of Entry, customs clearance, CHA coordination, inbound freight) and export operations (Bill of Lading, Certificate of Origin, LC/TT documentation) within the last 3 years - with named lanes and ports.
• First‑hand ownership of multi‑site, multi‑entity operations - ideally India plus an international node.
• ERP/Zoho-class systems discipline - runs the function on KPI pairs and dashboards, not chasing.
• Quality and compliance orientation in a certified-product context.
• Non‑Negotiables: Hands‑on import and export operations within the last 3 years - supervising a team that did it does not qualify.
• You should be able to walk a shipment end‑to‑end from memory, including where clearances go wrong.
• First‑hand ownership of a multi‑site operations function - not a single site, not a support role.
• Based in Kolkata or committed to relocating.
• Notice period of 60 days or less.