Manager or Senior Manager Merchant Onboarding KYC

Pay10 India; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Pay10 India is seeking a seasoned professional to manage the full lifecycle of merchant onboarding. You will ensure KYC/AML compliance, lead risk assessments, and coordinate with Compliance, Risk, Legal, Technology, Sales and Operations to drive activation and resolution of issues.

You will map payment options across cards, net banking, UPI and wallets, lead a team, drive process improvements, and deliver timely MIS to management and business teams.

Qualifications

• Graduate degree in business, finance, operations or related field.
• 7–10 years in fintech, payment gateways, banking or digital payments operations.
• Hands-on onboarding, KYC/AML operations and risk assessment.
• Understanding of payment gateway operations and payment modes.
• Experience coordinating with banks and payment aggregators.

Responsibilities

• Manage merchant onboarding lifecycle from application to activation and post-live support.
• Ensure onboarding aligns with RBI KYC, AML and internal policies.
• Lead pre-onboarding risk assessment and coordinate with cross-functional teams.
• Own KYC clearance and resolve exceptions to accelerate activation.
• Ensure accurate mapping and activation of payment options across modes.
• Govern escalations and drive process improvements and automation.
• Monitor progress and publish MIS/dashboards for stakeholders.

Skills

Merchant onboarding

KYC/AML

Risk assessment

Team leadership

Stakeholder management

MIS reporting

MS Office/Excel

Process improvement

Education

Graduate degree in business/finance

Tools

MS Office

Job description

Role & responsibilities

• Manage the complete lifecycle of merchant onboarding from application/document collection through KYC clearance, approval, activation and post-live support.
• Ensure onboarding practices are aligned with applicable RBI KYC requirements, PA/PG directives, AML requirements and internal compliance policies.
• Lead pre-onboarding risk assessment covering business documents, merchant profile, website/application policies and other relevant risk indicators.
• Own merchant KYC clearance and coordinate with Compliance, Risk, Legal, Technology, Sales and Operations teams to resolve exceptions and accelerate activation.
• Ensure requested payment options are correctly mapped and activated across relevant modes such as cards, net banking, UPI, wallets and payment gateway products.
• Coordinate with banking partners, payment aggregators and other external stakeholders for merchant, MID/TID and payment-mode activation requirements.
• Handle and govern escalations relating to pre-onboarding, onboarding, activation and post-onboarding operational issues, ensuring resolution within agreed TATs.
• Lead a merchant onboarding team, set operating priorities, review productivity and quality, coach team members and maintain strong process discipline.
• Identify opportunities for process simplification, automation, control strengthening and turnaround-time improvement; implement measurable process enhancements.
• Monitor onboarding progress, exceptions, quality and operational performance; prepare and publish MIS/dashboards for management and relevant business teams.
• Maintain accurate documentation and audit trails for onboarding decisions, approvals, risk assessments and operational activities.
• Work closely with merchants and internal stakeholders to resolve queries and complaints while protecting compliance, risk and business requirements.

Key Deliverables / KPIs

• Merchant onboarding TAT and activation turnaround
• KYC/AML and compliance adherence
• Onboarding quality, documentation accuracy and exception rates
• Merchant activation and payment-option mapping accuracyEscalation resolution within agreed TAT
• Team productivity, quality and SLA adherence
• Process improvement / automation impact
• MIS accuracy, governance and audit readiness

Required Experience & Qualifications

• Graduate degree required; background in business, finance, operations or a related discipline preferred.
• 7-10 years of relevant experience, preferably in fintech, payment gateways, payment aggregators, banking or digital payments operations.
• Strong hands-on experience in merchant onboarding, KYC/AML operations and pre-onboarding risk assessment.
• Practical understanding of payment gateway operations and payment modes including cards, net banking, UPI and wallets.
• Experience working with banks, payment aggregators and cross-functional teams for merchant/MID/TID activation and issue resolution.
• Experience leading teams and improving operational processes; exposure to automation is preferred.
• Strong analytical, documentation, communication, stakeholder-management and escalation-handling skills.
• Working knowledge of MS Office / Excel and operational MIS reporting.

Preferred Competencies

• Customer/merchant centricity with strong operational ownership
• Risk and compliance mindset
• People leadership and coaching
• Problem solving and decision making
• Process improvement and automation orientation
• Attention to detail and quality assurance
• Strong stakeholder and banking-partner management
• Ability to work in a fast-paced, high-volume payments environment