Merchant Activation & Coordination Intern

Payglocal; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

PayGlocal invites applications for a Merchant Operations role based in Pune to manage onboarding and activation of merchants. You will serve as the primary point of contact during the onboarding lifecycle, coordinating across KYC, Risk, and Banking Operations to ensure timely activation.

The ideal candidate has 0–1 year of related experience, strong communication, and solid Excel skills to track progress and drive efficient onboarding processes.

Qualifications

• Graduate in any discipline.
• 0-1 year of experience in Merchant Operations, Payment Gateway Operations, Onboarding, Customer Success, or Coordination roles.
• Good understanding of payment gateway onboarding processes, KYC, Risk, and TID activation.
• Strong verbal and written communication skills.
• Excellent stakeholder management and coordination abilities.
• Ability to manage multiple merchants and prioritize tasks effectively.
• Proficiency in Excel and operational tracking tools.

Responsibilities

• Merchant Activation Management: take ownership of activation after Sales submits MAF and be the primary contact through onboarding.
• KYC Coordination: work with KYC team, collect pending documents, resolve queries promptly.
• Risk Query Resolution: liaise with Risk team, communicate observations to merchants, obtain documents.
• TID & Payment Mode Activation Coordination: monitor activation for cards, UPI, and other modes; inform merchants of timelines.
• Merchant Communication & Stakeholder Management: provide status updates and escalate delays.
• Process Monitoring & Reporting: track pending cases and suggest process improvements; ensure TAT adherence.

Skills

Communication skills

Stakeholder management

Excel

Operational tracking tools

Education

Graduate in any discipline

Tools

CRM tools

Job description

Company Overview

• PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk.
• Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys.
• Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments.

What will you be working on

• Merchant Activation Management
  • Take ownership of merchant activation once the MAF is submitted by the Sales team.
  • Act as the primary point of contact for merchants throughout the onboarding lifecycle.
  • Track merchant progress across KYC, Risk, Compliance, and TID stages.
  • Ensure timely account activation and merchant go-live.
• KYC Coordination
  • Coordinate with the KYC team to understand pending requirements and observations.
  • Proactively reach out to merchants for collection of pending documents or clarifications.
  • Work closely with Business Development teams and merchants to ensure KYC queries are resolved promptly.
  • Drive closure of KYC pendencies to avoid activation delays.
• Risk Query Resolution
  • Liaise with the Risk team to understand any concerns or additional information required.
  • Communicate Risk observations to merchants in a clear and professional manner.
  • Coordinate with merchants to obtain required documents, website changes, or clarifications.
  • Ensure timely resolution of Risk-related dependencies.
• TID & Payment Mode Activation Coordination
  • Monitor activation status of International Cards, Domestic Cards, UPI, and other payment modes.
  • Inform merchants regarding the status of TID creation and payment mode enablement.
  • Proactively communicate expected timelines and provide updates in case of delays.
  • Assist merchants with understanding the activation process and address their queries.
• Merchant Communication & Stakeholder Management
  • Provide regular status updates to merchants regarding their onboarding progress.
  • Coordinate with internal teams including KYC, Risk, Banking Operations, Product, and Business Development teams.
  • Ensure a smooth and transparent onboarding experience for merchants.
  • Escalate delays and bottlenecks to relevant stakeholders to ensure timely resolution.
• Process Monitoring & Reporting
  • Maintain and monitor pending cases.
  • Identify recurring bottlenecks and suggest process improvements.
  • Ensure adherence to turnaround times (TATs) for merchant activation.

Qualifications

• Graduate in any discipline.
• 0-1 year of experience in Merchant Operations, Payment Gateway Operations, Onboarding, Customer Success, or Coordination roles.
• Good understanding of payment gateway onboarding processes, KYC, Risk, and TID activation.
• Strong verbal and written communication skills.
• Excellent stakeholder management and coordination abilities.
• Ability to manage multiple merchants and prioritize tasks effectively.
• Proficiency in Excel and operational tracking tools.