Field Verification Associate

Freecharge; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Freecharge is seeking a Field KYC & Merchant Onboarding Executive to visit merchant sites, collect and verify KYC documents, and assist the Sales team with onboarding.

You should understand KYC requirements and merchant documentation; fintech/digital payments experience is a plus. Willingness to travel across Bangalore is essential.

Qualifications

• 1–4 years in KYC, merchant onboarding, or field ops.
• Strong KYC and merchant docs knowledge.
• Experience in fintech/digital payments preferred.
• Willing to travel daily for field work.
• Good communication and interpersonal skills.
• Coordinate with merchants and Sales teams.
• Basic MS Excel and mobile-app usage.
• Kannada, Hindi and English knowledge preferred.

Responsibilities

• Visit merchant locations for KYC and document collection.
• Collect, verify, and submit merchant KYC and business documents.
• Support the Sales team in completing the merchant onboarding process.
• Coordinate with merchants for pending, incorrect, or additional documentation.
• Ensure KYC documentation is accurate and complete before submission.
• Maintain proper records of merchant visits and documentation status.
• Coordinate with internal KYC, Operations, and Sales teams for smoother onboarding.
• Travel across assigned locations in Bangalore based on business needs.
• Handle merchant queries related to documentation and onboarding.

Skills

KYC knowledge

Merchant onboarding

Field operations

Documentation verification

Communication skills

Interpersonal skills

Kannada/Hindi/English

Tools

MS Excel

Mobile apps

Job description

Job Description: Field KYC & Merchant Onboarding Executive

Location: Bangalore

Experience: 1 to 4 Years

Employment Type: Full-time

About the Role

We are looking for a Field KYC & Merchant Onboarding Executive who will be responsible for visiting merchants, collecting and validating KYC documents, and supporting the Sales team in completing the merchant onboarding process.

The ideal candidate should have a good understanding of KYC and merchant documentation. Prior experience in digital payments or fintech will be an added advantage.

Key Responsibilities

• Visit merchant locations for KYC and document collection.
• Collect, verify, and submit merchant KYC and business documents as per requirements.
• Support the Sales team in completing the merchant onboarding process.
• Coordinate with merchants for pending, incorrect, or additional documentation.
• Ensure KYC documentation is accurate and complete before submission.
• Maintain proper records of merchant visits and documentation status.
• Coordinate with internal KYC, Operations, and Sales teams for smooth onboarding.
• Travel across assigned locations in Bangalore based on business requirements.
• Handle merchant queries related to documentation and onboarding.

Requirements

• 1 to 4 years of experience in KYC, merchant onboarding, field operations, document verification, or similar roles.
• Good understanding of KYC and merchant/business documentation is mandatory.
• Prior experience in fintech, digital payments, banking, NBFC, POS, QR, or merchant onboarding is preferred.
• Comfortable with field visits and daily travel.
• Good communication and interpersonal skills.
• Ability to coordinate effectively with merchants and Sales teams.
• Basic knowledge of MS Excel/mobile applications for updating onboarding status.
• Knowledge of digital payments/payment gateways is good to have, but not mandatory.
• Candidates comfortable communicating in Kannada, Hindi, and English will be preferred.