Payment Gateway & Merchant Onboarding Specialist

MyClassboard Educational Solutions Pvt Ltd; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

MyClassboard Educational Solutions Pvt Ltd seeks a driven Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate gateways, set up POS/teller devices, and own the full merchant onboarding journey from first contact to go-live.

Responsibilities include gateway integration, device provisioning, on-site deployments, and ensuring SLAs and compliance.

Qualifications

• Mandatory: 2–6 years hands-on fintech/acquiring bank experience.
• Soft skills: field execution, strong communication; customer-first mindset.
• Education: BE/BTech/BCA or equivalent; fintech certifications a plus.

Responsibilities

• Lead end-to-end payment gateway integration and merchant onboarding.
• Deploy, configure, and commission POS/teller devices at merchant sites.
• Ensure onboarding SLA adherence and KYC/compliance checks.
• Maintain CRM/ticketing records and generate deployment reports.

Skills

Field execution

Communication

Customer-first mindset

Education

BE/BTech/BCA

Job description

2-6

Full-Time

About the Role

We are looking for a driven and technically adept Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate payment gateways, set up and configure POS/teller devices, and own the full merchant onboarding journey - from first contact to go-live.

Key Responsibilities

1. Payment Gateway Integration & Configuration

• Own end-to-end setup of payment gateway integrations (UPI, cards, BNPL, wallets) for merchants and enterprise clients
• Configure and manage MIDs, TIDs, acquiring bank routing, and settlement parameters
• Troubleshoot payment failures, reconciliation mismatches, and gateway downtime in real time
• Work with acquiring banks and card networks (Visa, Mastercard, RuPay) to resolve escalations

2. Teller Device & POS Setup

• Deploy, configure, and commission POS terminals, Android smart POS, mPOS dongles, and EDC machines at merchant locations
• Perform device provisioning - firmware loading, payment application keys (DUKPT/Master-Session), and acquirer certificates
• Conduct on-site hardware health checks, connectivity testing (SIM/Wi-Fi/LAN), and transaction acceptance tests
• Manage device inventory - track asset movement, replacements, and field repairs
• Train merchant staff on device usage, settlement procedures, and basic troubleshooting
• Drive KYC-compliant onboarding of new merchants - document collection, business verification, compliance review
• Coordinate with compliance, risk, and banking teams to activate merchant accounts within SLA
• Conduct merchant education sessions covering transaction limits, chargeback handling, and fee structure
• Track onboarding funnel metrics and identify drop-off points to improve activation rates

4. Operations & Reporting

• Maintain accurate records in CRM/ticketing for all installations, onboardings, and open issues
• Generate daily/weekly reports on deployment pipeline, device health, and onboarding SLA adherence
• Collaborate with sales, product, compliance, and tech teams for seamless merchant experience

Required Qualifications

Mandatory: 2-6 years of direct, hands-on experience at one of: PhonePe, Paytm, Pine Labs, BharatPe, Razorpay, MSwipe, Ezetap, PayU, Innoviti, Worldline, or equivalent fintech/acquiring bank.

Soft Skills: Field execution, strong communication (English + Hindi/Telugu preferred), customer-first mindset.

Education: B.E./ B.Tech/BCA or equivalent. Fintech certifications a plus.