Manager – Operations & Client Servicing (Retail Branding)

Hello Recruiter; Mumbai; Presencial; INR 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

Interspace is seeking a dynamic Manager – Operations & Client Servicing (Retail Branding) to lead client relationships and end-to-end delivery across multi-location retail branding projects.

The role requires strong project management, commercial discipline, vendor management and exceptional communication to ensure quality and timely execution for top brands. You will mentor teams and coordinate surveys, fabrication and installations while upholding brand guidelines.

Qualificações

• 5–8 years of relevant experience in Retail Branding, Signage, Visual Merchandising, Activations, Advertising Operations or related industry.
• Proven experience in managing large-scale retail rollout projects, vendor networks and client relationships.
• Strong understanding of fabrication, production, installation and commercial management processes.

Responsabilidades

• Retail Project Execution & Operations: End-to-end execution of retail branding projects across multiple locations.
• Coordinate site surveys, store audits, fabrication, branding installations and maintenance activities.
• Ensure projects are delivered within timelines, budgets and quality standards.
• Monitor project progress and identify risks with corrective actions.
• Maintain adherence to client brand guidelines and visual merchandising standards.

Conhecimentos

Project Management

Retail Branding

Client Relationship Management

Commercial Acumen

Quality Assurance

Stakeholder Management

Operational Planning

Communication Skills

Formação académica

Graduate in any discipline

Descrição da oferta de emprego

Manager – Operations & Client Servicing (Retail Branding)

Just a heads up — The interview process for this role may include AI-based interviews.

Department

Operations

Experience

5-8 years

Skills

Project Management

Retail Branding

Client Relationship Management

Commercial Acumen

Quality Assurance

Stakeholder Management

Operational Planning

Communication Skills

Job Description

About Interspace

Interspace is a fast-growing 360° marketing communications agency working across media, retail branding, experiential marketing, activations, digital, creative and technology-driven solutions. We help brands create impactful consumer experiences through strategic thinking, operational excellence and flawless execution across multiple touchpoints.

About the Role

We are looking for a dynamic and execution-focused Manager –Operations & Client Servicing (Retail Branding) to lead client relationships and manage end-to-end delivery of retail branding projects. The role requires strong project management, commercial discipline, vendor management and operational leadership to ensure seamless execution across multiple locations while maintaining the highest standards of quality and client satisfaction.

Key Responsibilities

Retail Project Execution & Operations

Manage end-to-end execution of retail branding projects across multiple locations.

Coordinate site surveys, store audits, fabrication, branding installations and maintenance activities.

Ensure projects are delivered within agreed timelines, budgets and quality standards.

Monitor project progress, identify execution risks and implement corrective actions proactively.

Ensure adherence to client brand guidelines and visual merchandising standards across all retail touchpoints.

Commercial & Compliance Management

Ensure all client estimates, work orders and purchase orders are received prior to project commencement.

Coordinate with internal commercial, procurement and finance teams for smooth project execution.

Conduct regular reconciliations with clients and vendors to ensure timely collections, billing and payments.

Monitor project profitability and minimize commercial leakages through effective planning and execution.

Develop and maintain strong relationships with fabrication, printing, signage and installation vendors.

Negotiate competitive commercial terms while maintaining quality standards.

Ensure timely vendor onboarding, registration and purchase order issuance.

Monitor production quality and installation standards to ensure flawless project delivery.

Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and recurring business opportunities.

Act as the primary point of contact for clients and provide timely updates on project progress, timelines and deliverables.

Understand client objectives and translate them into actionable execution plans.

Track industry trends and client requirements to proactively identify opportunities for value-added services.

Retail Branding & Signage Execution

Multi-location Project Management

Client Relationship Management

Operational Planning & Coordination

Quality Assurance & Compliance

Strong Communication & Presentation Skills

Problem Solving and Attention to Detail

Leadership and Team Development

Qualifications

Graduate in any discipline

Minimum 5–8 years of relevant experience in Retail Branding, Signage, Visual Merchandising, Activations, Advertising Operations or a related industry.

Proven experience in managing large-scale retail rollout projects, vendor networks and client relationships.

Strong understanding of fabrication, production, installation and commercial management processes.

Why Join Interspace?

Be part of a fast-growing and entrepreneurial organization with a strong presence in retail branding, media and experiential marketing.

Work with leading brands across diverse industries and project formats.

Opportunity to lead high-impact retail branding projects across multiple markets.

Strong focus on learning, development and career progression.

Collaborative culture that values accountability, innovation and execution excellence.

Exposure to end-to-end business operations and cross-func