Senior Manager - Client Solutions

Space Matrix; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

A leading design consultancy in Mumbai seeks a Senior Manager - Client Solutions to drive growth by securing new business opportunities and managing strategic relationships. The successful candidate will have at least 7 years of B2B sales experience and a strong understanding of the workplace sector. This role is pivotal in formulating and executing strategies that align with organizational objectives, enhancing the company's market presence while ensuring client satisfaction.

Qualifications

• 7+ years of experience managing intricate sales cycles within B2B selling processes.
• Proficient understanding of the Workplace Market Sector.
• Experience in architecture, interior design firms or related industries.

Responsibilities

• Drive the growth and expansion by identifying new business opportunities.
• Enhance market presence and execute client solutions initiatives.
• Lead business development initiatives to achieve sales targets.
• Collaborate with design, marketing and client-solution teams for integrated solutions.
• Create proposals, presentations and service offerings to secure opportunities.

Skills

Managing intricate sales cycles

Client relationship building

Market research

Strategic planning

Relationship management

Market research

Team leadership

Education

Graduate or postgraduate degree in business, marketing, or related discipline

Tools

CRM systems

Job description

Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human‑centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors. Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, with over 600 employees across 16 offices. We are a proud Great Place to Work certified company for 7 years in a row. Please visit www.spacematrix.com to learn more.

About The Role

The Senior Manager‑ Client Solutions role is pivotal in driving the growth and expansion of the organization by identifying and securing new business opportunities. This role focuses on developing strategic relationships, enhancing market presence, and ensuring the successful execution of client solutions initiatives. By leveraging market insights, fostering partnerships and collaborating with internal teams, the Lead ensures the organization achieves its financial targets and long‑term growth objectives.

Strategy Formulation

• Focus on crafting and executing impactful client‑centric approaches that align with organizational objectives.
• Conduct in‑depth research to identify trends, challenges and opportunities within the workplace market and assess competitors.
• Design strategies to attract new clients while strengthening relationships with existing ones by developing tailored solutions.
• Formulate plans to achieve financial targets by identifying high‑potential opportunities.
• Work closely with design, marketing and client‑solution teams to ensure seamless integration of efforts.
• Develop strategies to strengthen the brand’s market presence and reputation as a leader in innovative workplace solutions.
• Introduce best practices for client engagement, service delivery and quality assurance.

Business Operations

• Lead business development initiatives in the region, focusing on acquiring new clients and achieving sales targets.
• Act as a representative of the company in the market, establishing a strong industry network and managing relationships with key stakeholders.
• Develop and maintain a robust sales pipeline, accurately forecasting new bookings to meet business objectives.
• Partner closely with the leadership team and colleagues to manage the entire sales cycle and successfully close deals.
• Contribute to the creation and enhancement of systems, materials and resources for business development, including proposals, presentations and service offerings to secure new opportunities.

Culture

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to uphold and promote the collaborative and open communication culture that defines Space Matrix, build a team that works seamlessly with colleagues across all our P&Ls, collaborate closely on sales processes, ensure respectful and constructive communication, and foster a collaborative mindset among all teams.

What We’re Looking For

• You have a graduate or postgraduate degree in business, marketing or a related discipline and at least 7+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.
• Proficient understanding of the Workplace Market Sector.
• Experience working in architecture, interior design firms or related industries.