Head-Client Solutions

Space Matrix; Bengaluru Urban; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Space Matrix is seeking a Head - Client Solutions in Bengaluru to drive business growth through strategic client acquisition, retention, and relationship management. You will develop tailored sales strategies and lead cross-functional teams across design, delivery, and operations to meet client needs.

The role focuses on expanding client partnerships, cross-selling opportunities, and maintaining exceptional client satisfaction, while aligning with regional stakeholders and design leadership.

Qualifications

• Degree or experience in Architecture, Interior Design or Project Management.
• Significant experience in corporate interior projects.
• At least 15 years in B2B business development within the workplace industry.
• Well-established network and strong connections in the regional workplace industry.
• Proven track record of achieving financial targets.
• Exceptional communication and relationship-building skills.
• Thrives in ambiguity with strong problem-solving abilities.

Responsibilities

• Develop and implement sales strategies to acquire new clients and retain existing ones.
• Lead cross-functional teams to align client solutions with design, delivery and operations.
• Present value propositions and meet financial targets for the organisation.
• Collaborate with regional teams to drive cross-selling and partnerships.
• Maintain a high standard of client service and satisfaction.

Skills

Strategic sales

Client relationships

Leadership

Cross-functional collaboration

KPI analysis

Education

Architecture / Interior Design / Project Management

15+ years in B2B business development

Job description

Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human‑centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to workplace, hospitality, residential and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, with more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

Role Overview

The Head - Client Solutions is a key leadership role responsible for driving business growth through strategic client acquisition, retention, and relationship management. This role focuses on developing and implementing innovative sales strategies, fostering strong partnerships, and ensuring the seamless delivery of solutions that meet client needs.

Strategy Formulation

What makes the role successful:

• Develop tailored solutions that align with client needs and organisational objectives.
• Design and execute strategies to identify and acquire new clients, while retaining and expanding relationships with existing clients.
• Drive cross‑selling and upselling opportunities by leveraging client relationships across regions and service offerings.
• Position the company as a leader in the industry by capitalising on emerging workplace trends and offering innovative solutions.
• Lead cross‑functional teams to align client solutions with design, delivery and operational goals.
• Monitor and analyse key performance indicators (KPIs) to refine strategies and improve outcomes.

Client Relationship Management

• Collaborate closely with client solutions teams and business leaders across the APAC region to ensure a seamless client experience by implementing and maintaining client service best practices and procedures.
• Proactively manage client expectations and ensure exceptional customer satisfaction by identifying potential issues and implementing timely corrective measures.
• Leverage regional relationships to identify cross‑selling opportunities, fostering collaboration across regions for mutual benefit.

Business Operations

• Present and demonstrate our value proposition to both existing and potential clients, offering tailored business and workplace solutions.
• Meet financial objectives set by the organisation, achieving both individual and team sales targets.
• Work closely with studio design heads on ongoing projects and new pitches, enhancing our brand positioning and design capabilities to secure business in the region.
• Stay informed about industry trends, market developments and competitors, identifying emerging workplace trends and potential partnerships to drive growth.

Culture

• Uphold and promote the collaborative and open communication culture that defines Space Matrix.
• Build a team that works seamlessly with colleagues across all P&Ls, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination and the sales process through to deal closure and signing.
• Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What We’re Looking For

• Have a degree or experience in Architecture, Interior Design or Project Management, with significant experience in corporate interior projects and at least 15 years in B2B business development within the workplace industry.
• Be a distinguished professional in the regional workplace industry, with a well‑established network and strong connections within the field.
• Have a proven track record of consistently achieving financial targets.
• Be deeply passionate about driving forward innovative, industry‑leading concepts in workplace design and execution, staying informed about emerging trends and competitive dynamics.
• Possess exceptional communication skills, excelling at building trust and fostering collaborative relationships both internally and externally.
• Thrive in ambiguity, demonstrating high learning agility and strong problem‑solving abilities.
• Have enthusiasm for the future of workspaces matched by persistence and perseverance to deliver the best solutions for customers.
• Be committed to upholding Space Matrix's core values of Teamwork, Integrity and Excellence.