Manager - Operations

GoKhana; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

GoKhana in Bengaluru is seeking a Cafeteria Operations Manager to oversee the day-to-day functioning of multiple cafeterias. You will drive guest satisfaction, ensure clean and safe food service, and manage the financial health of each outlet.

The role requires training staff, coaching vendors on POS processes, inventory, and menu planning, and adherence to SOPs. Strong command of English and hospitality background are preferred.

Qualifications

• Bachelor's degree in any field, preferably Hotel Management.
• Good command of written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage operation and overall performance of allocated cafeterias.
• Promote guest delight and ensure guest satisfaction while maintaining hygiene.
• Monitor financial health of the cafeteria and ensure safe cash handling.
• Attend mandatory trainings and conduct operations training for staff.
• Train vendor staff on POS operations, inventory, menu planning and service.
• Maintain MMRS and MOM and ensure compliance with SOPs.

Skills

Operations management

Vendor management

Client management

Cash management

Training & coaching

POS troubleshooting

Education

Bachelor's degree

Hotel Management preferred

Tools

Microsoft Office

Job description

As a manager you are responsible for the operation and management of the cafeterias allocated to you. These cafeterias may be from the same corporate organization or may be from different organizations. You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias. You are also required to have an understanding of the financial health of your cafeteria. In addition to the above, you are expected to be up to date and follow points in areas given below:

• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Requirements

• Bachelors in any degree, preferably Bachelor’s in Hotel Management.
• Good command over both written and spoken English.
• Keen eye for hygiene, cleanliness, grooming, health and safety.
• Excellent knowledge of food & beverage service.
• Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.