Site Supervisor

GoKhana; Bengaluru; On-site; INR 500,000 - 1,000,000; Full time

Job summary

GoKhana in Bengaluru is looking for an Operations Manager to assist in day-to-day operations, ensuring service levels, and managing staff relationships. Candidates should have a background in hotel management and 4-6 years of relevant experience. Strong interpersonal skills and an ability to track performance metrics are essential. Experience in food-tech is advantageous. The role requires a motivated individual focused on creating an impact and maintaining professional conduct.

Qualifications

• 4-6 years of experience in operations management.
• Food-tech experience is an added advantage.

Responsibilities

• Assist the Manager - Operations with day-to-day operations.
• Track and follow up on service levels.
• Maintain healthy relationships with clients and employees.
• Manage delivery SLAs and maximize customer satisfaction.

Skills

Client relationship management

Service level tracking

Conflict resolution

Data processing

Honesty and integrity

Education

Hotel Management background

Job description

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.

Responsibilities

• The Site head role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels.
• Maintain healthy relationship with client/employees.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Assertive and persistent in approach with an attitude of getting work done.
• Amicable and able to form and foster business relationships.
• Ability to handle conflict professionally.
• Ability to connect to on ground reality and act decisively and quickly.
• Ability to identify, understand and process data on a regular basis.
• Driven and motivated with an attitude to create an impact and go beyond what is asked.
• Professional Conduct and respect for co-workers.
• Honesty and Sincerity is a must.

Requirements

• Must have from Hotel Management background.
• 4- 6 years of experience.
• Food-tech Experience is an added advantage.