Manager, Operations

Iron Mountain Incorporated; Gurugram District; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Iron Mountain Incorporated in Gurugram, India, is seeking an experienced Operations Manager to lead multi-site performance across core service lines, drive OHSE compliance, and integrate new acquisitions into regional operations.

The role requires 10+ years in warehousing or logistics facility management, strong financial acumen, and adeptness with enterprise systems such as ReQuest/O'Neil. You will build high-performing teams and continuously improve processes.

Qualifications

• 10+ years of progressive operational leadership experience in warehousing or logistics facility management.
• Proven ability to lead cross-functional teams across multiple sites.
• Strong financial acumen with cost centers, headcount budgets, and vendor contracts.
• Experience with enterprise management systems; knowledge of ReQuest/O'Neil is highly regarded.
• Ability to build relationships with key customers and drive continuous improvement.
• Tertiary qualifications in business, logistics, operations management, or related discipline.

Responsibilities

• Direct daily regional operations to meet targets and maintain service quality across designated locations.
• Recruit, coach, and mentor geographically dispersed teams.
• Support operational due diligence for potential acquisitions and ensure SOP adoption across new units.
• Ensure OHSE compliance and manage audits, risk exposure at facilities.
• Manage headcount budgets, vendor contracts, and drive cost-reduction initiatives.
• Collaborate with customers and drive continuous improvement initiatives.

Skills

Operational leadership

Cross-functional teams

Financial acumen

IT fluency

Customer relationships

Education

Bachelor's degree in business/logistics/operations management

Tools

ReQuest/O'Neil systems

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic and results-driven Operations Manager to join our Operational Excellence team. In this role, you will be responsible for leading multi-site operational performance across all core service lines (DMS, RDS, DPS, and SDS), managing facility resourcing and OHSE compliance, driving continuous process improvements, and seamlessly integrating newly acquired business units into regional operations.

What You’ll Do In this role, you will:

• Drive Regional Operational Excellence: Direct daily operations across designated regional facility locations to achieve operational targets, manage site capacity, and maintain high service quality standards.
• Lead and Develop High-Performing Teams: Recruit, coach, and mentor a geographically dispersed team, fostering talent succession, clear goal setting, and strong productivity across all sites.
• Oversee Business Integration & Systems Compliance: Support operational due diligence for potential acquisitions and lead the seamless integration of new businesses, ensuring full adoption of SOPs and operating systems (ReQuest/O'Neil).
• Champion OHSE, Risk & Facility Management: Ensure all facility locations comply with Iron Mountain health, safety, environmental, and security standards, while managing customer audits and risk exposure.
• Execute Strategic Cost Control & Optimization: Manage headcount budgets, optimize resource allocation, oversee vendor/AMC contracts, and drive cost-reduction initiatives to maximize operational efficiency.

What You’ll Bring The ideal candidate will have:

• 10+ years of progressive operational leadership experience, with a strong background in warehousing or logistics facility management.
• Proven track record of managing cross-functional, geographically dispersed teams and developing talent.
• Strong financial acumen with demonstrated experience managing cost centers, headcount budgets, and vendor contracts.
• Solid analytical, problem-solving, and IT fluency, with experience utilizing enterprise management systems (knowledge of ReQuest/O'Neil systems is highly regarded).
• Demonstrated ability to build relationships, engage with key customer accounts, and drive continuous improvement initiatives.
• Tertiary qualifications in business, logistics, operations management, or a related discipline are highly regarded.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.