Supervisor, Operations

Iron Mountain Incorporated; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Iron Mountain Incorporated in Gurugram, India, seeks an Assistant Manager (Supervisor) to oversee 4–5 warehouse sites, ensuring process compliance and high-quality service delivery across facilities.

The role leads a team of Operations Executives and vendors, focusing on SLAs, TATs, and data-driven improvements using MIS and Google Sheets.

Qualifications

• 10+ years of team leadership experience.
• 3–5 years managing multiple operational sites in logistics/service.
• Strong knowledge of warehouse operations and RIM.
• High proficiency in Google Sheets and MIS reporting.
• Vendor management and complex project experience.

Responsibilities

• Oversee 4–5 warehouse facilities and optimize manpower.
• Monitor KPIs and facility scorecards using MIS and Google Sheets.
• Ensure SLAs and Turnaround Times are met; resolve client escalations.

Skills

Team leadership

Operational excellence

MIS reporting

Vendor management

Data analysis

Google Sheets

Education

Bachelor's degree

MBA in Operations (preferred)

Tools

Management Information System (MIS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect our data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive and assertive Assistant Manager (Supervisor) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements. You will lead a diverse team of Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You'll Do

In this role, you will:

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across 4–5 facilities while optimizing manpower to achieve daily productivity targets.
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You'll Bring

The ideal candidate will have:

• 10+ years of experience in team leadership, with at least 3–5 years specifically managing multiple operational sites within the logistics or service industry.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.