Operations Supervisor

Iron Mountain; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Iron Mountain India in Chennai seeks a proactive Supervisor (Assistant Manager) to supervise operations across 4–5 warehouse sites, ensuring compliance with processes and audits. You’ll lead a diverse team of Team Leaders and Operations Executives to deliver high-quality service and operational excellence.

The ideal candidate has 10+ years in leadership, 3–5 years across multiple sites in logistics or services, with strong RIM knowledge and proficiency in Google Sheets and MIS reporting.

Qualifications

• 10+ years in team leadership, with 3–5 years managing multiple operational sites within logistics or service industries.
• Strong knowledge of warehouse operations and Records and Information Management (RIM) with high proficiency in MIS reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as consolidations and migrations.
• A Graduate degree is required; MBA in Operations is highly preferred.

Responsibilities

• Oversee 4–5 warehouse sites ensuring compliance with processes and audit requirements.
• Monitor KPIs and facility scorecards using MIS data to identify cost-reduction opportunities.
• Lead a mixed team of in-house staff and outsourced vendors to maintain SLAs and TATs and resolve client escalations.

Skills

Team leadership

Warehouse operations

RIM knowledge

MIS reporting

Vendor management

Analytical thinking

Education

Graduate degree

MBA in Operations

Tools

Google Sheets

MIS

Job description

IND | Chennai | Building 5A Casa Grande District Park Satharai Village Thiruvallur District

Full time

J0107415

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive and assertive Supervisor (Assistant Manager) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements.

You will lead a diverse team of Team Leaders and Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You’ll Do

In this role, you will:

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across 4–5 facilities while optimizing manpower to achieve daily productivity targets.


• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.


• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You’ll Bring

The ideal candidate will have:

• 10+ years of experience in team leadership, with at least 3–5 years specifically managing multiple operational sites within the logistics or service industry.


• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.


• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.


• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0107415