Senior Manager, Operations

Iron Mountain Incorporated; Coimbatore District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Iron Mountain Incorporated seeks a seasoned Senior Operations Manager for its Global Digital Solutions team. You will lead a large-scale digitization project with end-to-end accountability for performance, financial outcomes, PSU customer satisfaction, and a 400+ workforce.

You’ll drive strategic operations, deliver on SLAs and TATs, manage a USD 20 million+ P&L, and collaborate with PSU leadership to align governance and milestones across regional engagements.

Qualifications

• Leads strategic operational initiatives for large digitization programs.
• Manages end-to-end delivery with governance and KPI frameworks.
• Drives cost control and efficiency improvements across projects.

Responsibilities

• Lead end-to-end operational delivery for high-volume digitization.
• Own P&L, budgets, and EBITDA targets for the portfolio.
• Engage PSU leadership and stakeholders to manage milestones and escalations.

Skills

Strategic operations

P&L management

Workforce leadership

Process improvement

Cross-functional collaboration

Education

MBA in Operations Management

B.Tech in CS/IT

Tools

OCR

RCA/CAPA

Quality governance

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced and commercially astute Senior Operations Manager to join our Global Digital Solutions (GDS) team. In this role, you will be responsible for providing strategic and operational leadership for a large-scale, high-volume scanning and digitization project, taking end-to-end accountability for operational performance, financial outcomes, Public Sector Undertaking (PSU) customer satisfaction, and leading a workforce of over 400 team members. You will join a dynamic, cross-functional team dedicated to delivering scalable digital transformation solutions and driving sustainable revenue growth across key regional engagements.

What You’ll Do

• Strategic Operations & Delivery: Lead end-to-end operational delivery, throughput, quality governance, and workflow optimization for high-volume digitization projects while meeting aggressive Service Level Agreements (SLAs) and demanding Turnaround Times (TAT).
• P&L & Business Leadership: Manage an annual business portfolio of USD 20 million or more, taking full ownership of profit and loss (P&L), gross profit targets, operating expenditure, EBITDA contribution, and revenue expansion.
• Stakeholder & Workforce Engagement: Direct a multi-layered workforce of 400+ employees and partner closely with senior Public Sector Undertaking (PSU) customer leadership to manage governance, project milestones, complex escalations, and commercial alignments.

What You’ll Bring

• Experience: Minimum 15+ years of relevant experience in large-scale, high-volume operations management, document digitization, or information management services.
• Scale & Financial Mastery: Proven track record of managing USD 20M+ P&L portfolios and leading large workforces of 400+ personnel using structured productivity and Key Performance Indicator (KPI) frameworks.
• Technical & Domain Expertise: Strong knowledge of end-to-end document scanning workflows, indexing, enterprise content systems, optical character recognition (OCR), quality governance, and Root Cause Analysis / Corrective and Preventive Action (RCA / CAPA) methodologies.

Education & Requirements

Master of Business Administration (MBA) in Operations Management required; Bachelor of Technology (B.Tech) in Computer Science or Information Technology strongly preferred. Mandatory notice period of less than 60 days (immediate/quick joiners preferred).

Category

Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.