Operations Supervisor

Iron Mountain Incorporated; Chennai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Iron Mountain Incorporated is seeking a Supervisor (Assistant Manager) to oversee Records and Information Management across 4–5 warehouse sites. You will lead a diverse team and drive a customer-oriented culture focused on high-quality service and operational excellence.

The role requires 10+ years in team leadership, with 3–5 years managing multiple sites in logistics or services, plus a graduate degree. MBA in Operations is highly preferred; strong MIS reporting and Google Sheets skills are

Qualifications

• 10+ years of experience in team leadership, with multi-site responsibilities.
• Graduate degree required; MBA in Operations is highly preferred.
• Strong knowledge of warehouse operations and RIM concepts.

Responsibilities

• Oversee RIM operations across 4–5 warehouse sites ensuring compliance and service quality.
• Lead a mixed team of internal staff and vendors to meet SLAs and TATs.
• Monitor KPIs and prepare MIS/Google Sheets based reports to drive improvements.

Skills

Team leadership

Operational excellence

Analytical thinking

Vendor management

MIS reporting

Google Sheets

Education

Graduate degree

MBA in Operations

Tools

Google Sheets

Management Information System (MIS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Supervisor (Assistant Manager) - Records and Information Management (RIM) Team

In this role, you will be responsible for supervising and managing operations across 4-5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements. You will lead a diverse team of Team Leaders and Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You’ll Do

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities including retrieval, scanning, and racking across 4-5 facilities while optimizing manpower to achieve daily productivity targets.
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You’ll Bring

• 10+ years of experience in team leadership, with at least 3-5 years specifically managing multiple operational sites within the logistics or service industry.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.