Manager - Operations

Unext Learning; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UNext Learning Pvt. Ltd. seeks a Manager of Learner Operations to oversee the post-admission lifecycle, ensuring timely academic readiness and seamless learner experience.

You will manage scheduling, content uploads, and cross-functional alignment with universities to maintain active calendars and operational updates. You will lead the learner support team, drive CSAT, and ensure high-quality ticket resolution while analyzing trends to prevent issues.

Qualifications

• Education: Bachelor's degree required; MBA or equivalent preferred.
• Experience: 3+ years in Learner Operations, Academic Operations, Customer Success Operations, or EdTech.
• Experience: Minimum 3 years of people management experience.
• Skills: Strong problem-solving, communication, and organizational skills.
• Operations: Experience with LMS, CRM, and ticketing platforms.

Responsibilities

• Drive learner operations across post-admission lifecycle with focus on timely academic readiness.
• Ensure LMS readiness for start of academic sessions, live class scheduling, content and recordings uploads.
• Coordinate with university stakeholders for academic calendars, schedules, content, and operational updates.
• Monitor SLAs and ensure a seamless learner experience.
• Lead the learner support team, drive CSAT and first-contact resolution.
• Identify trends, root causes, and implement preventive solutions with stakeholders.
• Improve efficiency through process standardization, automation, and dashboards.

Skills

Learner Operations

Academic Operations

Customer Success Ops

EdTech

Problem solving

Communication

Organization

Education

Bachelor's degree

MBA

Tools

LMS

CRM

Ticketing platforms

Brightspace

Salesforce

Job description

Manager - Operations Bangalore, UNext Learning Pvt. Ltd.

DESCRIPTION Role: Manager Learner Operations

Key Responsibilities

Learner Operations Drive learner operations across the post-admission lifecycle with key focus on timely academic readiness. Ensure timely execution of academic activities like LMS readiness for start of academic sessions, live class scheduling, content and recordings uploads. Coordinate with university stakeholders for academic calendars, schedules, content, and operational updates. Monitor operational SLAs and ensure a seamless learner experience.

Learner Support Lead the learner support team handling learner queries and ticket resolution. Drive SLA adherence, resolution quality, CSAT, and first-contact resolution. Analyze support trends, identify root causes, and implement preventive solutions in consultation with other stakeholders.

Process Excellence Improve operational efficiency through process standardization, automation, and workflow optimization. Partner with Product, Technology, and University teams to implement scalable operational improvements. Establish quality controls, performance metrics, and operational dashboards.

Qualifications Education Bachelor's degree required; MBA or equivalent preferred.

Experience Skills 68 years in Learner Operations, Academic Operations, Customer Success Operations, or EdTech. Minimum 3 years of people management experience. Experience managing large operational teams and cross-functional stakeholders; EdTech or Higher Education experience preferred.

Operations and process management Stakeholder and team leadership Workflow automation and continuous improvement LMS, CRM, and ticketing platforms (e.g., Brightspace, Salesforce)

Data analysis, reporting, and dashboarding

Strong problem-solving, communication, and organizational skills