Program Manager

Futurense; India; Remote; INR 450,000 - 650,000; Full time

Job summary

Futurense is seeking a Program Associate for Learner Experience & Operations to support cohort-based programs, handle learner queries, track progress, and assist day-to-day program operations. This role emphasizes proactive communication and reliable execution to keep learners engaged and informed.

You will coordinate sessions, manage ticketing, maintain trackers in Excel/Google Sheets, and work with Program Managers, TAs, and internal teams to ensure smooth delivery.

Qualifications

• 1–3 years of experience in operations / support / program coordination.
• Basic knowledge of Excel / Google Sheets.
• Ability to manage multiple tasks and follow processes.
• Detail-oriented and organized.

Responsibilities

• Act as a point of contact for learners for queries and support.
• Handle calls, messages, and follow-ups to ensure engagement.
• Assist in resolving basic issues and queries within defined timelines.
• Manage learner queries via ticketing tools.
• Ensure timely responses and resolution.
• Escalate complex issues to the Program Manager when required.
• Help coordinate sessions, schedules, and communication.
• Ensure learners are informed about upcoming activities and deadlines.
• Maintain trackers using Excel / Google Sheets.
• Assessments and Learner progress.
• Support in identifying at-risk learners.
• Work closely with Program Managers, TAs, and internal teams.
• Assist in ensuring smooth program delivery and learner experience.

Skills

Multitasking

Detail-oriented

Organized

Tools

Excel

Google Sheets

Job description

Program Manager– Learner Experience & Operations

Location: Remote

Role Overview

We are looking for a Program Associate to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.

Key Responsibilities

• Act as a point of contact for learners for queries and support
• Handle calls, messages, and follow-ups to ensure engagement
• Assist in resolving basic issues and queries within defined timelines

2. Ticketing & Query Management

• Manage learner queries via ticketing tools
• Ensure timely responses and resolution
• Escalate complex issues to the Program Manager when required

3. Cohort Operations Support

• Help coordinate sessions, schedules, and communication
• Ensure learners are informed about upcoming activities and deadlines

4. Data Tracking & Reporting

• Maintain trackers using Excel / Google Sheets
• Assessments
• Learner progress
• Support in identifying at-risk learners

5. Coordination

• Work closely with Program Managers, TAs, and internal teams
• Assist in ensuring smooth program delivery and learner experience

Requirements

• 1–3 years of experience in operations / support / program coordination
• Basic knowledge of Excel / Google Sheets
• Ability to manage multiple tasks and follow processes
• Detail-oriented and organized

Good to Have

• Experience in edtech / learner support roles
• Familiarity with ticketing tools or LMS platforms

Who Would Be a Good Fit

• Someone who is proactive and responsive
• Comfortable interacting with learners regularly
• Willing to learn and grow in program/operations roles