Learning Manager - Mangaluru

APAC Talent Attraction; Mangaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

A leading learning solutions company in Karnataka seeks a Training Specialist to execute the operational requirements of the Customer Service Academy. This role requires a minimum of 5 years of training experience, with responsibilities including developing and delivering training programs, assessing training gaps, and managing relationships with stakeholders. Ideal candidates will have strong interpersonal skills and a high customer service orientation. This position offers the opportunity to work closely with diverse teams in a dynamic environment.

Qualifications

• Minimum of 5 years of prior training experience.
• Experience in managing both individuals and teams.
• Strong understanding of business, core values, and goals.
• Open and empathetic manner when dealing with people.
• Open, honest, and empathetic when dealing with people
• High customer service orientation

Responsibilities

• Execute operational requirements of the Customer Service Academy.
• Develop and deliver training content for programs.
• Identify improvements to the training curriculum.
• Proactively address knowledge gaps and policies.
• Support stakeholder relationships for constant improvement.
• Deliver classroom and virtual instructor-led sessions.
• Collaborate with instructional design to build and update content based on feedback

Skills

Training experience

Interpersonal skills

Customer service orientation

Customer service

Adult learning

Education

Background in training and/or adult learning

Job description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Job Description

• Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.
• Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
• Must have a minimum of 5 years of prior training experience.
• Manage all aspects of the training environment, including reporting requirements.
• Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
• Proactively identify knowledge gaps and operational policies
• Represent the training organization in meetings and interactions with both Operations and client points of contact.
• Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
• Deliver Classroom and Virtual instructor-led sessions to Asset teams.
• Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
• Review materials in regards to content and facilitation and evaluations received
• Conduct periodic audits/ assessments and report feedback

Qualifications

• Background in training and/or adult learning
• Experience in managing both individuals and teams
• Strong understanding of our business, core values, and goals
• Great interpersonal skills in dealing with a diverse population
• Open, honest, and empathetic manner when dealing with people
• High customer service orientation

Additional Information

All your information will be kept confidential according to EEO guidelines.