Operations Manager - L3 - Tamil(Student Operations)

Masai School; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Masai School in Bengaluru is seeking an operations professional to own day-to-day on-site responsibilities for the cohorts and ensure timely learner services. You will define, measure, and drive KPIs, and create dashboards to guide action.

You will lead a small operations team, coordinate with Academics, Placement, Sales, and Finance to implement process improvements and scalable practices. Tamil/Telugu language fluency is preferred.

Qualifications

• 2+ years in hands-on operations or program-management (education/edtech, BPO, or high-volume service ops).
• Proven track record meeting SLA/KPI targets with measurable impact.
• Strong stakeholder management and cross-functional collaboration; leadership potential.

Responsibilities

• Own day-to-day on-site operations for assigned cohorts; monitor SLAs and deliver learner services.
• Define and drive KPIs; build dashboards and take corrective actions.
• Lead a small operations team; set priorities and ensure scalable service model.
• Collaborate with Academics, Placement, Sales, and Finance to improve processes.
• Manage vendor relationships; negotiate SLAs and ensure compliance.
• Develop SOPs, checklists, and audits to reduce errors.

Skills

Operations experience

SLA targets

Stakeholder management

Tamil language

Telugu language

Cross-functional coordination

Tools

Excel/Sheets

SQL basics

Job description

Role & Responsibilities

• Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs, resolve exceptions, and ensure timely delivery of learner services.
• Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly/monthly dashboards and take corrective actions.
• Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model.
• Partner with cross-functional teams (Academics, Placement, Sales, Finance) to implement process improvements and enable smooth handoffs.
• Manage vendor relationships and third-party services; negotiate scope, SLAs, and ensure compliance with agreements.
• Conduct root-cause analysis for operational gaps and implement standardized SOPs, checklists, and audit mechanisms to reduce errors and rework.

Skills & Qualifications

Must-Have

• 2+ years of hands-on operations or program-management experience (education/edtech, BPO, logistics, or high-volume service operations preferred).
• Proven track record of meeting SLA/KPI targets and driving process improvements with measurable impact.
• Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership.
• Should be fluent in speaking Tamil / Telugu

Preferred

• Experience managing on-site teams and vendor relationships in India.
• Proficiency in data reporting tools (advanced Excel/Google Sheets; basic SQL or BI exposure is a plus).

Benefits & Culture Highlights

• High-impact role in a mission-driven, learner-centric environment with strong growth exposure.
• Collaborative, metrics-driven culture that values continuous improvement and ownership.
• Opportunities for leadership development and cross-functional rotation as the business scales.