Delivery Operations Executive

Larsen & Toubro; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Larsen & Toubro - Chennai campus is seeking a Delivery & Operations professional to oversee operational execution of College Connect programs, coordinating course delivery across partner institutions while maintaining high standards.

You will manage student data, supervise delivery operations, and coordinate with Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams to ensure on-time, quality program delivery.

Qualifications

• Bachelor’s degree in Engineering, Management, or related field.
• Strong experience in program delivery operations, academic coordination, or EdTech program management.
• Familiarity with Learning Management Systems (LMS), MS Excel, and data tracking tools.
• Ability to manage multiple stakeholders and large-scale academic program operations.
• Strong communication, coordination, and organizational skills.

Responsibilities

• Oversee student data validation, onboarding processes, batch creation, and LMS data management.
• Monitor student engagement metrics such as attendance, learning progress, and assessment performance, and provide timely insights to stakeholders.
• Act as the primary operational contact for delivery-related queries and coordinate with internal and external stakeholders including Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams.
• Plan and manage session scheduling, calendar coordination, delivery tracking, and feedback collection for ongoing programs.
• Manage assessment operations and QBMS activities, including question bank management, assessment scheduling, and report generation.
• Ensure delivery readiness by coordinating with academic, operations, and technology teams prior to program commencement.
• Monitor program execution and resolve operational challenges during live delivery to ensure smooth learner experience.
• Prepare operational reports and dashboards on program performance, learner engagement, and delivery effectiveness.
• Drive continuous process improvements by identifying operational gaps and recommending efficiency enhancements.
• Support leadership in maintaining high delivery standards across multiple colleges and programs.

Skills

Data management

Stakeholder coordination

Operational planning

Program delivery

Communication

Education

B.Tech or equivalent

Bachelor's degree in Engineering/Management or related field

Tools

LMS

MS Excel

Data tracking tools

Job description

Operations Management Project Management Service Delivery CRM Vendor Management Process Improvement

Bachelor of Technology (BTech)

Job Description

The Delivery & Operations role is responsible for overseeing the operational execution of College Connect programs, ensuring seamless coordination of course delivery across partner institutions. The role involves managing student data, supervising delivery operations, coordinating with multiple stakeholders, and ensuring that programs are executed efficiently while maintaining high operational standards.

Key Responsibilities

• Oversee student data validation, onboarding processes, batch creation, and LMS data management, ensuring accuracy and compliance.
• Monitor student engagement metrics such as attendance, learning progress, and assessment performance, and provide timely insights to stakeholders.
• Act as the primary operational contact for delivery-related queries and coordinate with internal and external stakeholders including Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams.
• Plan and manage session scheduling, calendar coordination, delivery tracking, and feedback collection for ongoing programs.
• Manage assessment operations and QBMS activities, including question bank management, assessment scheduling, and report generation.
• Ensure delivery readiness by coordinating with academic, operations, and technology teams prior to program commencement.
• Monitor program execution and resolve operational challenges during live delivery to ensure smooth learner experience.
• Prepare operational reports and dashboards on program performance, learner engagement, and delivery effectiveness.
• Drive continuous process improvements by identifying operational gaps and recommending efficiency enhancements.
• Support leadership in maintaining high delivery standards across multiple colleges and programs.

Educational Qualifications:

• Bachelor’s degree in Engineering, Management, or related field
• Strong experience in program delivery operations, academic coordination, or EdTech program management
• Familiarity with Learning Management Systems (LMS), MS Excel, and data tracking tools
• Ability to manage multiple stakeholders and large-scale academic program operations
• Strong communication, coordination, and organizational skills