Manager - Onboarding and Employee Experience

Lenskart; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Lenskart, Delhi-based, is seeking an experienced Lead for Learning & Development and HR Operations to head a 10+ member onboarding team. You will own end-to-end onboarding and induction across multiple countries, including CXO-level onboarding and governance.

As a strategic partner, you will collaborate with L&D, HR, and business teams to craft engaging employee journeys, drive automation and analytics, monitor SLAs, and sustain a best-in-class Day 1 to exit experience while mentoring the team.

Qualifications

• 6+ years of relevant experience in Learning & Development, Employee Experience, HR Operations, Employee Engagement or Onboarding.
• Strong preference for candidates with an L&D / Learning & Development background.
• Excellent presentation, communication and interpersonal skills.
• Highly presentable and confident in interacting with CXOs, senior leaders and business stakeholders.
• Hands-on experience with HR analytics, MIS, dashboards and process metrics.
• Exposure to international / multi-country HR operations will be an added advantage.

Responsibilities

• Lead a 10+ member team to oversee end-to-end onboarding and exits.
• Own onboarding experience across multiple countries and induction programs.
• Drive CXO and senior leadership onboarding and induction.
• Partner with L&D, HR, business and cross-functional teams to design engaging employee journeys.
• Identify process gaps and drive process improvement, automation and experience transformation.
• Develop and track HR dashboards, MIS and onboarding/employee experience analytics.
• Monitor key metrics, SLAs and performance to ensure process excellence.
• Manage and strengthen multi-country onboarding processes, governance and SOPs.
• Build strong relationships with senior stakeholders and business leaders.
• Drive a consistent, scalable and best-in-class employee experience from Day 1 to exit.
• Lead and coach the team to deliver high-quality employee experiences.

Skills

Learning & Development

Employee Experience

HR Operations

Employee Engagement

Onboarding

Job description

Role & responsibilities

• Lead a 10+ member team managing end-to-end employee onboarding and exit processes.
• Own and enhance the employee onboarding and induction experience across multiple countries.
• Drive CXO and senior leadership onboarding and induction.
• Partner with L&D, HR, business and cross-functional teams to create engaging employee journeys.
• Identify process gaps and drive process improvement, automation and experience transformation.
• Develop and track HR dashboards, MIS and onboarding/employee experience analytics.
• Monitor key metrics, SLAs and operational performance to ensure process excellence.
• Manage and strengthen multi-country onboarding processes, governance and SOPs.
• Build strong relationships with senior stakeholders and business leaders.
• Drive a consistent, scalable and best-in-class employee experience from Day 1 to exit.
• Lead and coach the team to deliver high-quality employee experiences.

Preferred candidate profile

• 6+ years of relevant experience in Learning & Development, Employee Experience, HR Operations, Employee Engagement or Onboarding.
• Strong preference for candidates with an L&D / Learning & Development background.
• Excellent presentation, communication and interpersonal skills.
• Highly presentable and confident in interacting with CXOs, senior leaders and business stakeholders.
• Strong analytical and problem-solving skills.
• Hands-on experience with HR analytics, MIS, dashboards and process metrics.
• Strong process improvement and operational excellence mindset.
• Experience managing and developing teams.
• Ability to work in a fast-paced, high-pressure and dynamic environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Exposure to international / multi-country HR operations will be an added advantage.