Manager - Onboarding

Clean Harbors; Bengaluru; On-site; INR 2,000,000 - 3,800,000; Full time

Job summary

Clean Harbours in Bangalore seeks an experienced HR Shared Services Leader to oversee the US/Canada onboarding process and improve HR service delivery. You will manage operations, drive efficiency through automation, and partner with payroll, recruiting, and talent management to resolve inquiries and deliver insights.

The role requires 10+ years in HR operations with at least 5 years in leadership, and a Bachelor's degree in HR or related field.

Qualifications

• 10+ years of HR operations experience.
• At least 5 years in a managerial role.
• Experience with HR systems and data management.
• Strong leadership, communication and problem-solving skills.
• Bachelor’s degree in HR or related field.

Responsibilities

• Lead US & Can onboarding HR Shared Services team.
• Drive process improvements using technology and automation.
• Collaborate with payroll, recruiting and talent management.
• Prepare reports, dashboards and scorecards for insights.
• Ensure compliant, high-quality HR service delivery.
• Develop and mentor team members (2–3 direct reports, ~30 staff).
• Enhance employee engagement and handle conflict resolution.

Skills

Leadership

HR Operations

Data analysis

Communication

Conflict resolution

Team development

Education

Bachelor's degree in HR or related

Tools

HRIS systems

Payroll systems

Job description

Job Title: HR Shared Services Manager

Experience: 10+ Years Location: Bangalore, Hebbal

Shift Timings: 5:30 PM – 02:30 AM IST. Willingness to work from the office and stretch when business requires

Role Brief: We are seeking an experienced HR Shared Services Leader to oversee and manage our US & Cannada Onboarding process within HR Shared service. The ideal candidate will be responsible for ensuring the efficient delivery of the Onboarding services, driving process improvements, and enhancing the employee experience through effective management of operations

Major Responsibilities

• Lead and manage the HR US & Can Onboarding team, ensuring high-quality service delivery across all line of business in Clean Harbours
• Drive continuous improvement initiatives to enhance HR processes and systems, leveraging technology and automation.
• Collaborate with internal HR teams, including payroll, recruiting, and talent management, to resolve employee and manager inquiries.
• Prepare and analyze reports, scorecards, and dashboards to provide insights and support decision-making.
• Ensure consistency and compliance in HR service delivery, mitigating risks and enhancing the employee experience.
• Lead cross-functional initiatives related to process and quality improvement.
• Develop and mentor team members (direct reportee-2-3 and a span of 30 employees), fostering a positive and collaborative work environment.
• Implement strategies to enhance employee engagement and satisfaction.
• Handle conflict resolution and provide guidance to team members on professional development.

Qualifications

• Minimum of 9-13 years of HR operations experience, with at least 5 years in a managerial role.
• Strong understanding of HR processes and best practices.
• Experience with HR systems and data management.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability to manage and develop teams.
• Experience in conflict resolution and employee relations.

Academic Background: Bachelor’s degree in human resources or equivalent, Business Administration, or a related field