Manager - O&M

Esyasoft Holding Ltd; Goa; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Esyasoft Technologies Private Limited in Goa seeks a senior O&M project lead to manage operations for the Goa Smart Metering Project, ensuring SLA compliance, timely issue resolution, effective field coordination, and clear communication among all stakeholders.

The role requires 8–10 years of experience in smart metering operations, hands-on SAT, Non-Comm, and NVC management, strong leadership and stakeholder management skills, and the ability to drive operational excellence from Goa-based

Qualifications

• Bachelor's Degree in Engineering or related discipline.
• Experience in Smart Metering Operations & Maintenance projects.
• Hands-on experience in SAT, Non-Comm analysis, NVC management, SLA monitoring, and maintenance operations.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage field teams and drive operational excellence.
• Willingness to work from and manage operations in Goa.

Responsibilities

• Oversee day-to-day O&M operations and ensure seamless project execution.
• Monitor and drive compliance with Service Level Agreements (SLAs).
• Manage and resolve operational issues related to SAT, Non-Communication (Non-Comm), NVC, and other field-level challenges.
• Ensure timely closure of pending complaints, service requests, and maintenance activities.
• Coordinate with field teams, vendors, DISCOM representatives, and internal stakeholders for effective issue resolution.
• Monitor preventive and corrective maintenance activities to ensure system reliability and performance.
• Review operational performance metrics and initiate corrective actions where required.
• Strengthen communication channels between field teams and project stakeholders.
• Prepare operational reports, dashboards, and management updates.

Skills

project execution

communication skills

+10

Job description

Esyasoft Technologies Private Limited | Full time

• Relevant Experience (Years) 8 to 10 years
• Required Skills
  • project execution
  • communication skills
  • +10
• Industry Energy and Utilities
• Country India
• State/Province Goa
• City Goa

Job Description

To lead and manage Operations & Maintenance (O&M) activities for the Goa Smart Metering Project, ensuring efficient service delivery, SLA compliance, timely issue resolution, effective field coordination, and smooth communication among all stakeholders.

Key Responsibilities

• Oversee day-to-day O&M operations and ensure seamless project execution.
  
• Monitor and drive compliance with Service Level Agreements (SLAs).
  
• Manage and resolve operational issues related to SAT, Non-Communication (Non-Comm), NVC, and other field-level challenges.
  
• Ensure timely closure of pending complaints, service requests, and maintenance activities.
  
• Coordinate with field teams, vendors, DISCOM representatives, and internal stakeholders for effective issue resolution.
  
• Monitor preventive and corrective maintenance activities to ensure system reliability and performance.
  
• Review operational performance metrics and initiate corrective actions where required.
  
• Strengthen communication channels between field teams and project stakeholders.
  
• Prepare operational reports, dashboards, and management updates.
  

Key Requirements

• Bachelor's Degree in Engineering or related discipline.
  
• Experience in Smart Metering Operations & Maintenance projects.
  
• Hands-on experience in SAT, Non-Comm analysis, NVC management, SLA monitoring, and maintenance operations.
  
• Strong leadership, communication, and stakeholder management skills.
  
• Ability to manage field teams and drive operational excellence.
  
• Willingness to work from and manage operations in Goa.
  

Desired Competencies

• Strong operational ownership and problem-solving ability.
  
• Effective team coordination and monitoring skills.
  
• Result-oriented approach with focus on timely issue resolution.
  
• Ability to work in a dynamic project environment and manage multiple priorities.