Senior Associate - Operations (HES-MDMS)

Esyasoft Holding Ltd; Indore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Esyasoft Technologies Private Limited in Indore invites applications for a Senior Associate - Operations (HES-MDMS). The role focuses on stabilizing and optimizing day-to-day HES and MDM operations, ensuring data availability and timely billing readiness, and overseeing remote meter activities with SLA adherence.

The successful candidate will oversee meter onboarding, event validation, data reconciliation, and incident resolution, while coordinating with cross-functional teams to maintain data

Responsibilities

• End-to-end onboarding of meters in HES and MDM, including meter registration, communication validation, parameter/configuration checks, meter categorization, and ensuring data flow between HES and MDM.
• Continuous monitoring of HES/MDM operations to ensure meter communication, data availability, scheduled jobs, interfaces, and critical services meet SLAs.
• Plan and execute On-Demand Read (ODR) activities, monitor success/failure, troubleshoot, and ensure timely billing data is pushed from HES to MDM.
• Monitor and validate LS, DP, BP, power-related and other meter events, ensuring complete and accurate event data in downstream systems.
• Handle SIM/NSP issues and coordination with teams for timely resolution of communication failures and non-communicating meters.
• Manage Remote Connect/Disconnect activities, validate command execution and meter responses, troubleshoot failed operations, and support consumer complaints.
• Compile and validate SLA data, including availability and performance metrics, and prepare supporting reports.
• Verify SAT/UAT-related data, coordinate corrections, and prepare exception reports for closure.
• Analyze SLA/service-performance data for penalties and coordinate with stakeholders for review and closure.
• Regular reconciliation of data across HES, MDM and integrated systems to ensure data integrity.
• Maintain operational issue trackers and coordinate with cross-functional teams for timely resolution.
• Prepare MIS dashboards and management reports for project monitoring and review.

Job description

Esyasoft Technologies Private Limited | Full time

Senior Associate - Operations (HES-MDMS)

We are looking for a HES & MDM Operations Specialist to ensure stable, efficient, and compliant day-to-day operations of the Head End System (HES) and Meter Data Management (MDM) platforms. The role will be responsible for maintaining meter communication performance, ensuring data availability and billing readiness, executing remote meter operations, managing operational incidents, adhering to service level agreements (SLAs), safeguarding data integrity, and delivering timely operational reporting.

Overall Responsibility

Ensure stable and compliant day-to-day HES & MDM operations, with focus on meter communication, data availability, billing readiness, remote operations, SLA adherence, data integrity, issue resolution, and timely operational reporting.

HES & MDM Operations

• HES/MDM Meter Onboarding & Configuration: End-to-end onboarding of smart meters in HES and MDM, including meter registration, communication validation, parameter/configuration checks, meter categorization, and ensuring successful data flow between HES and MDM.
• Operational Monitoring & Health Checks: Continuous monitoring of HES/MDM operations to ensure meter communication, data availability, scheduled jobs, interfaces, and critical services are functioning as per defined operational requirements and SLAs.
• ODR Execution & Billing Data Push: Planning and execution of On-Demand Read (ODR) activities for required meters, monitoring ODR success/failure, troubleshooting exceptions, and ensuring timely and accurate billing data is pushed from HES to MDM.
• Event & Data Monitoring: Monitoring and validation of LS, DP, BP, power-related and other meter events to ensure complete and accurate event capture, processing, and availability in downstream systems. Identification and resolution of missing, delayed, duplicate, or incorrect event data.
• SIM/NSP Issue Management: Handling communication-related issues associated with SIMs, Network Service Providers (NSPs), network connectivity, signal/communication failures, and non-communicating meters , including coordination with relevant teams for timely resolution.
• RC/DC & Complaint Support: Managing and monitoring Remote Connect (RC) / Disconnect (DC) activities, validating command execution and meter responses, troubleshooting failed operations, and providing technical support for consumer complaints related to meter communication and remote operations.
• SLA Calculation, Validation & Submission: Compilation and analysis of operational data for SLA measurement , including communication availability, data availability, command execution, ODR performance, and other contractual parameters. Validation of SLA calculations and preparation/submission of supporting reports.
• SAT Data Verification & Exception Management: Verification of SAT/UAT-related meter and transaction data across HES and MDM, identification of discrepancies, coordination with technical teams for corrections, and preparation of exception/mismatch reports for closure.
• Penalty Calculation & Compliance Activities: Analysis of SLA/service-performance data for penalty applicability , validation of penalty calculations against contractual conditions, preparation of supporting statements, and coordination with concerned stakeholders for review, reconciliation, and closure.
• Cross-System Data Validation: Regular reconciliation of meter, communication, billing, event, and operational data between HES, MDM and integrated utility systems to identify data gaps and ensure consistency and integrity across the application landscape.
• Issue Tracking & Resolution Coordination: Maintaining operational issue trackers, prioritizing critical HES/MDM issues, coordinating with application, database, infrastructure, SIM/NSP, and integration teams, and ensuring timely closure of identified issues.
• MIS & Management Reporting: Preparation of periodic operational dashboards, MIS reports, exception reports, SLA reports, meter communication status, ODR performance, billing data status, event status, and other management reports required for project monitoring and review.