Manager – Member Service Desk

The NSE Clearing Limited; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

The NSE Clearing Limited in Mumbai is seeking a seasoned professional with a strong background in stock exchanges and clearing corporations. The role emphasizes clearing, settlement, and risk management, requiring adept written and oral communication skills to engage with brokers, regulators, and management.

Candidates must possess leadership abilities, with a minimum of 15 years of related experience. An essential qualification is a CA or MBA in Finance. Knowledge of investment trends and regulatory guidelines will be advantageous.

Qualifications

• 15 years of relevant experience in a related field.
• Exposure to stock market operations, institutional broking or exchange operations.

Responsibilities

• Conduct periodic member interactive sessions to present company services.
• Integrate responses to cater to member needs and prepare FAQs.
• Manage the team of support services and ensure effective coordination.
• Handle member interface related transactional and technical queries.
• Create and maintain model documentation and prepare reports.
• Draft FAQs and conduct training sessions for the team.

Skills

Leadership skills

Interpersonal skills

Communication skills

Knowledge of stock market

Risk management

Education

CA/MBA in Finance/Business

Job description

In-depth knowledge and interest in the functioning of stock exchanges and clearing corporations, with adequate stock market product knowledge, is a must-have. The profile will focus on clearing, settlement and risk management aspects, and candidates must be expert in written and oral communication and able to interact effortlessly with retail and institutional brokers, regulators and senior management.

Proficient leadership and team management skills, including effective delegation and development, are required. Familiarity with emerging trends, recent changes in securities market functioning and regulatory guidelines is a plus. Candidates from similar profiles will be preferred.

Key Responsibilities

• Conduct periodic member interactive sessions to present company services, gather feedback and work on it.
• Integrate responses and efforts of internal departments to cater to member needs; work on circular issuance and FAQ preparation.
• Manage the team of support services; ensure effective coordination to avoid escalation from members.
• Handle NCL member interface related transactional, technical and simulation queries; extract and review data; prepare periodic MIS reports for senior management.
• Create and maintain model documentation, prepare reports and presentations for internal and external stakeholders.
• Draft FAQs and help guides; conduct sessions for the team.
• Additional responsibilities may be added from time to time depending on organizational requirements.

Educational Qualifications

Essential – CA/MBA in Finance/Business. Exposure to stock market operations, institutional broking or exchange operations.

Role Requirements

Strong communication and interpersonal skills. Leadership and organizational skills.

Experience

15 years of relevant experience.