Manager - Key Accounts (Corporate Relationship & Growth)

Gamlaa; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Gamlaa in Mumbai is seeking a Senior Key Account Manager to lead relationships with corporate clients across the city. You will serve as the primary contact, coordinate with Operations, Design, and Horticulture teams, and drive client satisfaction and renewals.

You will conduct regular client meetings, travel within Mumbai for on-site visits, prepare account plans and reports, and mentor the KAM team to ensure high service levels and growth.

Qualifications

• Must have experience in key account management for corporate clients.
• Proven ability to manage B2B/corporate accounts and drive growth.
• Strong communication and stakeholder management skills are essential.
• Ability to coordinate with internal teams (Operations, Design, Horticulture).
• Willingness to travel frequently within Mumbai for client meetings.

Responsibilities

• Manage relationships with existing corporate clients and act as the primary point of contact
• Conduct regular client meetings and site visits across Mumbai
• Coordinate with Operations, Design, and Horticulture teams to meet client requirements
• Drive client satisfaction, retention, renewals, upselling, and cross-selling opportunities
• Handle client queries and ensure timely resolution
• Prepare account plans, reports, and maintain client records
• Manage and guide the Key Account Management team

Skills

Key Account Management

Client Relationship Management

B2B / Corporate Accounts

Enterprise Sales

Stakeholder Management

Job description

Key Responsibilities

• Manage relationships with existing corporate clients and act as the primary point of contact
• Conduct regular client meetings and site visits across Mumbai
• Understand client requirements and coordinate with Operations, Design, and Horticulture teams
• Drive client satisfaction, retention, renewals, upselling, and cross‑selling opportunities
• Handle client queries and ensure timely resolution
• Prepare account plans, reports, and maintain client records
• Manage and guide the Key Account Management team

Preferred candidate profile

• Experience in Key Account Management, Client Relationship Management, Corporate Accounts, or Enterprise Sales
• Experience managing B2B/corporate clients
• Strong communication and stakeholder management skills
• Ability to manage multiple clients and coordinate with internal teams
• Comfortable with frequent travel within Mumbai for client meetings