Key Account Manager

Weekday AI; Bengaluru; On-site; INR 6,500,000 - 9,500,000; Full time

Job summary

Weekday AI is seeking an experienced Key Account Manager to manage and grow strategic banking relationships across Bengaluru and Mumbai. You will drive account growth, retention, and engagement while coordinating with internal teams to meet client requirements.

The ideal candidate has 4+ years in key account management, strong communication, and a banking domain background. This role is based in Bengaluru and Mumbai.

Qualifications

• 4+ years in key account management or enterprise sales.
• Experience with banks or banking/financial services preferred.
• Strong communication, presentation, negotiation and stakeholder-management skills.

Responsibilities

• Own and manage relationships with key accounts in banking and financial services.
• Develop long‑term relationships with senior stakeholders and decision‑makers.
• Understand client objectives, challenges and requirements.
• Act as primary contact for assigned accounts and ensure effective communication.
• Develop and execute account plans to drive retention, engagement and revenue growth.
• Identify opportunities for upselling, cross‑selling and expanding client relationships.
• Conduct regular account reviews and business discussions with key clients.
• Coordinate with internal teams to address client requirements and resolve issues.
• Support contract renewals, negotiations and strategic account planning.
• Track account performance, revenue, engagement, pipeline and customer satisfaction.
• Maintain account plans, client information and meeting records.

Skills

Key account management

Relationship management

Enterprise sales

Business development

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

This role is for one of the Weekday's clients.

Salary range: Rs 6500000 - Rs 9500000 (i.e. INR 6.5-9.5 LPA)

Experience: 4+ yrs

Location: Bengaluru, Karnataka, Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced Key Account Manager to manage and grow strategic banking relationships across Bengaluru and Mumbai. The role is ideal for a commercially driven professional with strong expertise in key account relationship building, account management, and the banking domain.

You will be responsible for developing long-term relationships with key banking clients, understanding their business needs, driving account growth, and ensuring a high level of client satisfaction. The ideal candidate will combine strong relationship-management capabilities with business acumen and a deep understanding of banking clients and their requirements.

Key Responsibilities

• Own and manage relationships with key accounts within the banking and financial services sector.
• Develop strong, long‑term relationships with senior stakeholders and key decision‑makers at client organisations.
• Understand client business objectives, operational challenges, and evolving requirements.
• Act as the primary point of contact for assigned strategic accounts and ensure effective communication.
• Develop and execute account management plans to drive retention, engagement, and revenue growth.
• Identify opportunities for upselling, cross‑selling, and expanding existing client relationships.
• Conduct regular account reviews and business discussions with key banking clients.
• Coordinate with internal sales, product, operations, technology, and support teams to address client requirements.
• Ensure timely resolution of client concerns, escalations, and service‑related issues.
• Track account performance, revenue, engagement, pipeline, and customer satisfaction metrics.
• Maintain accurate account plans, client information, meeting records, and sales forecasts.
• Monitor banking industry trends, competitor activity, and changes in client requirements to identify new opportunities.
• Prepare proposals, presentations, account reviews, and business updates for clients and internal leadership.
• Support contract renewals, commercial negotiations, and strategic account planning.
• Build a strong understanding of client organisations, their business priorities, and stakeholder structures.
• Proactively identify potential risks to client relationships and develop appropriate retention strategies.
• Collaborate with leadership to develop strategies for strengthening strategic banking partnerships.

What Makes You a Great Fit

• 4+ years of experience in key account management, relationship management, enterprise sales, business development, or a similar client‑facing role.
• Strong experience managing strategic accounts and building long‑term client relationships.
• Prior experience working with banks or within the banking/financial services domain is strongly preferred.
• Demonstrated ability to build relationships with senior stakeholders and decision‑makers.
• Strong understanding of account management, client retention, upselling, and cross‑selling.
• Proven ability to identify business opportunities and convert existing relationships into account growth.
• Excellent communication, presentation, negotiation, and stakeholder‑management skills.
• Strong commercial and customer‑centric mindset.
• Ability to understand complex client requirements and coordinate effectively with internal teams.
• Strong problem‑solving and escalation‑management capabilities.
• Experience managing multiple strategic accounts and competing priorities.
• Strong analytical skills with the ability to interpret account performance and sales metrics.
• Proactive, organised, and highly accountable approach to relationship management.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Bachelor's degree in Business, Finance, Management, Banking, or a related discipline is preferred.