Key Accounts Manager

Lokal; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Lokal in Bengaluru is seeking a proactive Key Account Manager to build and nurture long-term partnerships with clients across sectors. You will manage multiple accounts, drive retention and growth, and collaborate with cross-functional teams to meet client needs.

The ideal candidate has 1–5 years in KAM, Client Success, or Business Development, strong analytical skills, and proficiency with CRM tools and Excel or Sheets. Fluency in Marathi and English is mandatory.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• 1-5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
• Strong relationship management and stakeholder management skills with the ability to build long-term partnerships.
• Experience in customer retention, account growth, performance management, or client engagement.
• Excellent analytical and problem-solving skills with the ability to interpret performance metrics and recommend improvement strategies.
• Strong communication, negotiation, and conflict resolution skills.
• Experience working with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking.
• Ability to manage multiple accounts, prioritize tasks, and work effectively in a fast-paced environment.
• Prior experience in creator management, marketplace platforms, consulting, fintech, edtech, or service-based platforms is an added advantage.

Skills

Marathi and English

Education

Bachelor's degree in Business Administration, Management, Marketing, or a related field

Tools

CRM tools

Excel / Google Sheets

Job description

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• 1-5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
• Strong relationship management and stakeholder management skills with the ability to build long-term partnerships.
• Experience in customer retention, account growth, performance management, or client engagement.
• Excellent analytical and problem-solving skills with the ability to interpret performance metrics and recommend improvement strategies.
• Strong communication, negotiation, and conflict resolution skills.
• Experience working with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking.
• Ability to manage multiple accounts, prioritize tasks, and work effectively in a fast-paced environment.
• Prior experience in creator management, marketplace platforms, consulting, fintech, edtech, or service-based platforms is an added advantage.
• Fluency in Marathi and English (reading, writing, and speaking) is mandatory.