Manager - Internaitional MICE Operations

Skil Travel; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Skil Travel in Mumbai Goregaon seeks a Manager - International MICE Sales & Operations to coordinate end-to-end events and ensure flawless execution. The role requires coordinating with clients and vendors, curating itineraries, and managing end-to-end operations from inquiry to post-tour.

Ideal candidates have 7+ years of experience in International MICE, strong communication, and the ability to secure sales. English and Hindi are required; Marathi is a plus.

Qualifications

• Experience in International MICE OPS/Sales is required.
• Strong communication skills and client-facing abilities.
• Proven track record in revenue generation and complex events.

Responsibilities

• Coordinate end-to-end international MICE events from enquiry to post-tour.
• Negotiate with air ticketing, hotels, DMCs, transporters, and vendors.
• Prepare itineraries, costing sheets, and client proposals.
• Liaise with corporate clients and track deliverables across stages.

Skills

Communication skills

Sales experience

Event management

MICE planning

Team collaboration

Education

Graduate in any discipline

IATA course certificate

Travel & Tourism diploma

Job description

Position Title: Manager - International MICE Sales & Operations

Department : Business Ops

Employment Status : Full Time

Work Location type : Mumbai Goregaon

Reports to title: Director Business Ops / Asst. Dir Intl MICE

Position Statement

Ensure all international MCIE events are coordinated end-to-end and executed flawlessly. Ensure that the client requirements are handled in the most professional and smooth manner

Position Summary

KEY RESPONSIBILITIES

• Should have good knowledge about international destinations and Hotel Properties in those destinations.
• Should be able to understand clients requirements and deliver appropriate solutions accordingly.
• Should be able to make & curate travel itineraries based on clients requirements.
• Should be able to handle overall operations across all the stages from emailing queries to vendors, preparing costing sheets to pre-tour, on tour and post tour execution.
• Should be able to coordinate with all the Corporate Houses/ Clients on a regular basis.
• Should be able to handle contracting and negotiations with the Air Ticketing agent, Hotels, DMCs, Transporters, Visa agents, Travel Insurance and other vendors.
• Good knowledge of MS Office (Power point, Outlook, Word & Excel)
• Should be able to escort the group and manage the same on tour, if required.
• Needs to keep a mandate, follow up on the reporting of Pre-& Post M.I.C.E. Group details.
• Should be a team player and have the ability to collaborate, along with qualitative deliverance.
• Should be able to adhere to the processes & work ethics of the organization.
• Support & assist in the development of the annual Business Plan, MICE Budget & Marketing Plan as requested by the Director of Business Operations.
• Should be able to generate leads and sales by meeting clients and ensuring business development within the MICE market.

ROLE REQUIREMENTS & DELIVERABLES FOR INTERNATIONAL MICE SALES & OPERATIONS

• Previous work experience in International MICE Ops / Sales
• Strong communication skills.
• Proven track record of achieving revenue under MICE closures.
• Previous experience in managing complex corporate events.
• A good understanding of the logistic in MICE planning and production
• IATA Course Certificate or a Travel & Tourism Diploma (Preferable but not mandatory).

Required Qualifications

• Graduate in any discipline
• >7 years of experience.
• Preferably be from Travel / Tourism / Hospitality domain
• Proficient in English and Hindi. Knowledge of Marathi is an added advantage
• Communication skills
• Observational and critical thinking skills
• Teamwork and people skills
• Ability to take initiative
• Ability to deal with emotionally charged and difficult situations
• Resilience
• Empathy