Assistant Manager - Operations

The Peoplemosaic Hr Services; Mumbai Suburban; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Performance-based incentives

Exposure to international projects

Luxury hospitality experiences

Growth opportunities

Job summary

Our client, a premium event and hospitality management company, seeks an experienced MICE Manager / Assistant Manager – Operations to lead end-to-end execution of large-scale corporate events, incentive programs, and conferences in Mumbai. The role requires strategic planning, strong leadership, and exceptional operational oversight.

You will coordinate across departments to deliver seamless experiences, maintain profitability, and uphold quality standards while travelling for client meetings

Qualifications

• Bachelor’s degree in Hospitality, Event Management, or Business Administration.
• 5–8 years of experience in MICE or corporate event operations, with at least 2 years in a managerial role.
• Proven ability to handle large-scale domestic and international events.
• Excellent leadership, communication, and stakeholder management skills.
• Strong negotiation and budgeting capabilities.

Responsibilities

• Lead end-to-end planning and execution of large-scale MICE projects.
• Oversee budgeting, scheduling, and resource allocation from concept to completion.
• Collaborate with clients to understand objectives, brand expectations, and KPIs.
• Mentor and supervise the MICE operations team and on-ground staff.
• Negotiate vendor contracts and manage procurement and cost control.
• Ensure flawless on-ground execution and maintain client satisfaction.

Skills

Leadership

Communication

Stakeholder management

Negotiation

Budgeting

MS Office

Event management tools

Travel logistics

Education

Bachelor’s degree in Hospitality / Event Management / Business Administration

Tools

Cvent

Job description

Role & responsibilities

Job Title: MICE Manager / Assistant Manager Operations

Company: Our client one of the leading companies in Hospitality

Location: Mumbai

Department: MICE & Corporate Events

Reports To: V.P. & Head Events & Operations

Our client is a premium event and hospitality management company specializing in corporate events, experiential programs, and destination management. Our MICE (Meetings, Incentives, Conferences & Exhibitions) division partners with global and domestic corporates to design and deliver seamless, high-impact experiences from board meetings and conferences to international incentive trips and exhibitions.

Position Overview:

We are seeking an experienced and dynamic MICE Manager / Assistant Manager – Operations to lead the end-to-end execution of large-scale corporate events, incentive travel programs, and conferences. The role demands a strategic planner with strong leadership, negotiation, and operational management skills who can ensure flawless delivery while maintaining profitability and client satisfaction.

Key Responsibilities:

• Strategic Planning & Project Management
• Lead planning, budgeting, and execution of MICE projects from concept to completion.
• Work closely with clients to understand objectives, brand expectations, and event KPIs.
• Translate briefs into detailed operational plans, schedules, and resource allocation.
• Ensure all deliverables meet the company’s quality standards and client expectations.
• Team Leadership & Coordination
• Supervise and mentor the MICE operations team and on-ground staff.
• Coordinate across departments — creative, production, travel, logistics, and finance — to ensure smooth execution.
• Manage multiple projects simultaneously while maintaining timelines and budgets.
• Vendor & Partner Management
• Build and maintain strong relationships with hotels, DMCs, venues, production houses, and logistics partners.
• Negotiate vendor contracts for competitive pricing and high-quality deliverables.
• Oversee procurement, service quality, and cost control.
• Client Servicing & Communication
• Act as the primary point of contact for key clients throughout the event lifecycle.
• Conduct regular client updates, review meetings, and post-event debriefs.
• Manage client expectations with proactive communication and professional responsiveness.
• On-Ground Execution & Quality Assurance
• Oversee all operational aspects during event setup and execution.
• Ensure contingency plans and smooth handling of last-minute changes or challenges.
• Maintain strong brand presentation and guest experience throughout the event.
• Financial Management & Reporting
• Prepare and manage event budgets, P&Ls, and profitability tracking.
• Approve vendor payments and manage billing documentation.
• Develop post-event reports, feedback summaries, and improvement plans.

Qualifications & Skills:

Bachelor’s degree in Hospitality, Event Management, or Business Administration.

5–8 years of experience in MICE or corporate event operations, with at least 2 years in a managerial role.

Proven ability to handle large-scale domestic and international events.

Excellent leadership, communication, and stakeholder management skills.

Strong negotiation and budgeting capabilities.

Deep understanding of the MICE industry, destinations, and travel logistics.

Proficiency in MS Office and event management tools.

Willingness to travel frequently for client meetings and event executions.

What We Offer:

Competitive salary with performance-linked incentives.

Opportunity to lead prestigious corporate and destination events.

Exposure to international projects and luxury hospitality experiences.

A collaborative, fast-paced, and creative work culture with room for growth.