Manager II, Content Development

Concentrix Experts Colombia S.A.S.; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Concentrix Gurgaon seeks an experienced Manager II, Content Development to lead the learning content strategy for e-learning, ILT and video formats. You will drive the content roadmap and deliverables across cross-functional teams, aligning with client and regulatory standards.

The role requires strong instructional design skills, experience with LMS and authoring tools (Articulate, Captivate, Adobe CC), and a forward-looking approach to AI-enabled content and analytics.

Qualifications

• 8+ years leading content development teams for E-Learning/ILT/video learning.
• 3+ years developing content strategy to solve complex challenges.
• Experience creating constructive learning modules for training needs.
• Proficient with content authoring tools (Articulate, Captivate) and media editing tools.

Responsibilities

• Develop and implement a learning content strategy aligned with business goals.
• Identify training needs from process changes and client requirements (TNA/TNIs).
• Plan and manage content development roadmap and delivery.
• Collaborate with operations, quality, HR and client teams to validate content.
• Ensure team productivity, skill development and timely delivery.
• Oversee creation of engaging, process-specific learning content.
• Promote interactive formats like e-learning modules, simulations and videos.
• Review content for accuracy, consistency, and regulatory compliance.

Skills

Team leadership

E-learning development

Content strategy

Articulate/Captivate

LMS knowledge

Education

Graduate

Tools

Articulate

Captivate

Adobe Creative Cloud

Vyond

Synthesia

Job description

Job Title:

Manager II, Content Development

Job Description

ROLE: Content Development Manager

LOCATION:

Bangalore/Gurgaon

YEARS OF EXPERIENCE:

8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Develop and implement a learning content strategy aligned with business and operational goals.
• Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs
• Plan and manage the content development roadmap and deliver
• Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.
• Ensure team productivity, skill development, and adherence to timelines.
• Oversee the creation of engaging, process-specific, and role-based learning content.
• Ensure use of instructional design models (e.g., ADDIE, Bloom's Taxonomy) and adult learning principles.
• Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
• Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.
• Maintain version control and documentation of all learning materials.
• Ensure content is accessible and inclusive for diverse learner groups.
• Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).
• Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
• Stay updated with emerging learning technologies and trends.
• Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness.
• Analyze learner feedback, performance metrics, and business outcomes to refine content.
• Drive a culture of continuous learning and innovation.
• Act as a point of contact for client regarding training content.
• Present content strategies, updates, and impact reports to internal and external stakeholders.
• Ensure alignment with Service Level Agreements (SLAs) and client expectations.

Key Skills and knowledge:

• Minimum 8 years' experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning
• Minimum 3 years' experience of developing content strategy collaborating to solve complex challenges
• Experienced in creating constructive learning module for training needs.
• Evaluate, proofread, measure content effectiveness.
• Working knowledge of content authoring tools - Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms
• Proficient in MS office and Google Suites,
• Knowledge of AI based content authoring tools
• Good understanding of LMS
• Able to front end client meeting via good presentations skills
• Understanding of SCORM, AICC, and xAPI standards for e-learning content.
• Basic understanding of HTML5/CSS will be beneficial.

Educational qualification:

Graduate

Location:

IND Gurugram - Ground Floor 243 Tower B SP Infocity Udhyog Vihar Dundahera

Time Type:

Full time2026-12-15