Manager - Hub Operations

Darwinbox Digital Solutions Pvt. Ltd.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Mumbai seeks a Manager-Hub Operations to oversee hub activities, ensuring accurate sorting and timely loading for movement to next location.

The role supervises unloaders, sorters, and part-time supervisors, and coordinates with cross-functional teams to meet service commitments. Responsibilities include analyzing volume projections, monitoring reports, ensuring safety compliance, and developing staff through training and performance evaluations while

Qualifications

• Bachelor's degree or equivalent is required.
• 7–10 years of relevant experience in hub operations or similar roles.
• Experience in budgeting, forecasting, and accounting principles.
• Strong negotiation and customer service skills; ability to build relationships.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Coordinate hub and sort operations based on load forecasts.
• Analyze projections to ensure adequate staffing.
• Monitor daily reports to manage productivity and service.
• Collaborate with support functions to plan day-to-day activities.
• Ensure safety compliance and CHSP committee involvement.
• Supervise unloaders, sorters, and subordinates.
• Develop training plans and conduct performance evaluations.
• Meet internal and external customer needs and ensure on-time loads.
• Communicate operational updates to the team.

Skills

Hub operations

Budgeting

Forecasting

Workflow management

Negotiation

Active listening

CRM software

MS Office

Customer service

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Position: Manager-Hub Operations Location: Mumbai, Maharashtra

Manager -Hub Operations is responsible for managing Hub activities. He/She isaccountable for ensuring packages are sorted accurately and loaded ontoappropriate feeders/ aircrafts for movement to next location. The HubSupervisor ensures loads are dispatched on time and to the appropriatelocations. This position supervises unloaders, sorters and part-timesupervisors.

JOBROLE & RESPONSIBILITIES:

CoordinatesHub and Sort Operations

• Analyzes volume projectionsfrom load forecast plans to ensure adequate staffing.
• Reviews daily operationalreports to manage productivity, performance and service.
• Collaborates with alignedsupport functions (e.g. Industrial Engineering, Training, Human Resourcesetc.) to plan day to day activities.

MonitorsSafety Compliance

• Serves as Co-Chairperson forthe Comprehensive Health and Safety Process (CHSP) Committee to ensurecommitted processes are in place.
• Works with Human Resources toensure the implementation and maintenance of a Health and Safety Plan.
• Provides the time and resourcesnecessary to ensure that health, safety, and compliance standards areadhered to and met.
• Maintains updated employeetraining and certifications to provide a safe, proficient workenvironment.
• Utilizes individual and groupconversations, active support of safety committees, and leads by exampleto raise health, safety, and compliance awareness.
• Conducts audits to ensurecompliance with local, state and country guidelines for safety, hazardousmaterials etc.
• Solicits input from teammembers and employees to improve the work environment.

Supervisesand Develops Others

• Determines employees’ trainingneeds to produce continuous development plans.
• Provides on-going feedback andsupport to improve performance.
• Conducts performanceevaluations in a consistent, fair and objective manner to encouragecontinuous performance improvement.
• Holds others accountable toestablished performance levels to achieve individual and group goals.
• Resolves individual and groupperformance issues in accordance with company’s policies and procedures ina timely manner to motivate and foster teamwork.

ManagesInternal and External Customer Needs

• Ensures healthy employeerelations so as to minimize the number of grievances.
• Supervises Assistance ofInternal and External Customer Needs
• Attends Hub pre-sort meetingsto understand operational needs.
• Collaborates with internalcustomers to ensure loads are processed on-time according to servicecommitments.
• Communicates cross-functionally(e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.)to ensure equipment is serviced, staffing aligns with the pre-sort plan,and packages are sorted correctly.

SupportsCollaborative Work Environment

• Communicates and presentsoperational objectives, changes and updates to ensure a well-informed andfocused workgroup.
• Provides communication andtraining to employees to share updates on new services and proceduralchanges.
• Evaluates employeerelations/morale issues to identify areas of concern before theynegatively impact performance and service.
• Develops and maintains workingemployee relationships to promote positive labor relations.

SKILLSAND KNOWLEDGE REQUIREMENTS

• Good experience in managing huboperations (middle mile)
• Knowledge of budgeting andaccounting principles.
• Skill in budget preparation andforecasting.
• Experience in handlingworkflow.
• Negotiation skills and theability to develop strong working relationships.
• Good listening skills and theability to anticipate business needs.
• Knowledge of CRM software andMicrosoft Office Suite.
• Customer service attitude withexcellent negotiation skills.

EducationalQualifications:

• Bachelor’s Degree or equivalent

RelevantExperience:

• 7-10 years of relevantexperience in similar capacity and industry