Customer Service Supervisor

Aviation Indeed™️; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

A leading aviation company in Mumbai seeks a Customer Service Supervisor to manage administrative operations and present monthly reports. The role requires strong organizational skills, effective communication, and proficiency in MS Office. Candidates should have 3-5 years of experience in the aviation or hospitality industry and a graduate degree. This position involves collaborating with various departments and ensuring smooth operations across the hub.

Qualifications

• 3-5 years of experience in the Aviation or Hospitality industry is preferred.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong ability to communicate effectively in both written and spoken formats.

Responsibilities

• Prepare and present monthly operations information to management.
• Handle employee attendance and payroll input preparation.
• Provide support in fulfilling ad hoc requirements from various departments.

Skills

Self-starter and able to do multi-tasking

Organizational & time management skills

Excellent written and oral communication skills

Excellent command over MS Word

Excellent command over MS Power Point

Excellent command over MS Excel

Education

Graduate from a recognized university

Tools

MS Excel

MS Word

MS Power Point

Job description

Job Overview

To manage the administrative operation & preparation & presentation of monthly information of Hub Operations to the management.

Job Title

Customer Service Supervisor

Key Responsibilities

• Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & HeadGS, Hub Ops
• Maintaining a 24–48-hour TAT for all the email correspondence including the CR emails
• Tracking employee attendance and maintaining records as per labour law and preparing payroll inputs as per company standards
• IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managers and other relevant stakeholders
• Office upkeep in coordination with other stakeholders
• Coordinate and follow up with various departments and internal/external agencies for a smooth functioning and flow for any ad hoc requirement at stations
• Compile various reports according to station requirements
• Coordinate with relevant stakeholders to order and dispatch stationery at airports within time limits
• Look after various issues at the airports and deal with the agencies involved, corresponding on a one-to-one basis to resolve the issue amicably or escalated
• Responsible for all invoice processing, following up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and getting the approval by the Station Manager/ Head of GS, Hubs, updating the vendor for queries related to payment and tax
• Understanding of GHA contracts/agreements and follow ups for any discrepancies
• Contingency handling preparedness

Skills / Attributes

• Self-starter and able to do multi-tasking
• Organizational & time management skills
• Excellent written and oral communication skills
• Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

Work Experience

Preferably 3-5 years of Aviation/Hospitality Industry experience.

Qualification

Graduate from a recognized university.

Location

Mumbai