Manager - HR Data & Analytics

Travelex; Mumbai City; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Travelex in Mumbai seeks a senior Head of Data Analytics to lead a team of analysts, oversee end-to-end analytics projects, and deliver actionable insights to drive efficiency and revenue. You will build dashboards, implement data governance, and mentor staff while shaping the analytics roadmap in line with business goals.

You will balance hands-on analytics with leadership, ensure data integrity, and collaborate with Operations, Finance, IT, and Retail to enable informed decision-making.

Qualifications

• Hands-on experience with SQL, Excel, and BI visualization tools.
• Understanding of data structures, ETL processes, and reporting systems.
• Proven experience in leading teams and managing delivery.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to balance hands-on analytics with leadership duties.
• Exposure to domain analytics (retail, fintech, travel) is advantageous.

Responsibilities

• Lead and manage a team of data analysts to ensure delivery excellence and capability development.
• Oversee analytics projects from data extraction to reporting.
• Develop dashboards, MIS reporting, and performance tracking frameworks.
• Provide insights to business leaders to improve efficiency, customer experience, and revenue.
• Ensure data accuracy, consistency, and integrity across reporting outputs.
• Drive automation and process improvements in analytics workflows.
• Implement data governance standards and best practices.
• Contribute to analytics strategy and roadmap aligned with goals.
• Partner with stakeholders to understand data requirements and deliver insights.
• Build strong relationships with mid to senior-level stakeholders to support decision-making.
• Collaborate with IT and data engineering to ensure data availability and system alignment.
• Coordinate with external vendors for tools or benchmarking when required.
• Present data insights in a structured, business-friendly manner.
• Prepare periodic reports, dashboards, and leadership presentations.
• Simplify complex data for non-technical audiences.
• Ensure timely communication of deliverables and project updates.
• Promote a data-driven culture and stay updated with trends.

Skills

SQL

Excel

Power BI

Tableau

Team leadership

Delivery management

Analytical thinking

Problem solving

Stakeholder management

Communication

ETL processes

Domain analytics

Tools

Power BI

Tableau

Job description

Key Accountabilities

• Manage and lead a team of data analysts, ensuring delivery excellence, performance management, and capability development.
• Oversee the execution of analytics projects, including data extraction, transformation, analysis, and reporting.
• Develop dashboards, MIS reporting, and performance tracking frameworks aligned with business needs.
• Support business leaders with insights to improve operational efficiency, customer experience, and revenue performance.
• Ensure data accuracy, consistency, and integrity across all reporting outputs.
• Drive automation and process improvements in reporting and analytics workflows.
• Implement and maintain data governance standards and best practices.
• Contribute to analytics strategy and roadmap in alignment with function and organizational goals.

Relationship Management

• Partner with business stakeholders (Operations, Finance, HR, IT, Retail and Trading teams) to understand data requirements and deliver insights.
• Build strong working relationships with mid to senior-level stakeholders to support decision-making.
• Collaborate with IT and data engineering teams to ensure data availability and system alignment.
• Coordinate with external vendors where required for tools, reporting, or benchmarking support.

Communication

• Present data insights in a structured and business-friendly manner to stakeholders.
• Prepare periodic reports, dashboards, and presentations for leadership reviews.
• Simplify complex data into actionable insights for non-technical audiences.
• Ensure timely and accurate communication of deliverables and project updates.

General

• Ensure adherence to company policies, data privacy, and compliance requirements.
• Promote a data-driven culture within the team and wider organization.
• Identify opportunities for continuous improvement in analytics capabilities.
• Stay updated with industry trends and emerging analytics tools and practices.

Knowledge and Skills

• Strong hands‑on experience in SQL, Excel, and visualization tools such as Power BI or Tableau.
• Good understanding of data structures, ETL (Extract Transform Load) processes, and reporting systems.
• Proven experience in team handling and delivery management.
• Strong analytical and problem‑solving skills.
• Effective stakeholder management and communication skills.
• Ability to balance hands‑on analytics with team leadership responsibilities.
• Exposure to domain‑specific analytics (e.g., retail, fintech, travel) is an advantage.