Role & responsibilities
Role Overview We are seeking an experienced and analytical Manager - Business Analytics to drive data-driven decision-making across the organization. The ideal candidate will be responsible for analysing business performance, developing actionable insights, creating dashboards and reports, and collaborating with cross-functional teams to improve operational efficiency and business outcomes. The role requires strong analytical capabilities, business acumen, stakeholder management skills, and hands-on experience with data analysis and visualization tools. The candidate will play a key role in transforming complex data into meaningful insights, business intelligence that support strategic and operational objectives.
Required Skills
- Strong expertise in data analysis, business intelligence, and reporting.
- Advanced proficiency in Advanced SQL for data extraction, transformation, and analysis.
- Experience with data visualization tools such as Power BI or Tableau.
- Strong knowledge of Microsoft Excel including advanced formulas, Pivot Tables, Power Query, and data modelling.
- Ability to interpret complex datasets and translate findings into business recommendations.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Strong communication and presentation skills with the ability to engage stakeholders at multiple levels.
- Experience in KPI development, performance measurement, and business reporting.
- Knowledge of statistical analysis and forecasting techniques.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Educational Qualification
- Bachelors degree in engineering, Computer Science, Statistics, Mathematics, or a related field.
- Master's degree (MCA, M.Tech, MS, or equivalent) is preferred.
Experience Requirements
- Minimum 13 to 15 years of experience in Business Analytics, Data Analytics, Business Intelligence, or a related domain.
- Proven experience in designing and delivering analytical solutions for business stakeholders.
- Hands-on experience working with large and complex datasets.
- Experience in dashboard development, reporting automation, and performance analysis.
- Demonstrated ability to drive business improvements through data-driven insights.
- Experience working with cross-functional and geographically distributed teams is desirable.
Key Responsibilities
- Analyse business data to identify trends, patterns, opportunities, and risks.
- Design, develop, and maintain dashboards, reports, and performance metrics for management review.
- Collaborate with business stakeholders to understand reporting and analytics requirements.
- Working with Development team to support on SQL and data
- Perform data validation, cleansing, and quality checks to ensure data accuracy and reliability.
- Develop and automate recurring reports to improve reporting efficiency and reduce manual effort.
- Provide actionable insights and recommendations to support strategic business decisions.
- Conduct root cause analysis and performance assessments to identify improvement opportunities.
- Monitor key business KPIs and present findings to leadership and management teams.
- Partner with IT, operations, finance, sales, and other departments to support data-driven initiatives.
- Support forecasting, budgeting, and business planning activities through analytical models.
- Ensure compliance with data governance policies, standards, and best practices.
- Mentor junior analysts and contribute to the development of analytics capabilities within the team.
Preferred Skills (Optional)
- US Debt Collections Domain Knowledge of Python or R for data analysis and predictive analytics.
- Experience with ETL processes, data warehousing, and cloud-based analytics platforms.
- Understanding of machine learning concepts and predictive modelling techniques.
- Experience with Agile project methodologies.
- Exposure to process improvement initiatives and business transformation projects.
- Relevant certifications in Power BI, Tableau, SQL, Data Analytics, or Business Intelligence.
Key Competencies
- Strategic Thinking
- Business Acumen
- Stakeholder Management
- Decision-Making
- Problem Solving
- Data Interpretation
- Attention to Detail
- Collaboration & Teamwork
- Leadership and Mentoring
- Communication & Presentation Skills