Manager -Employee Experience

PeopleStrong; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

PeopleStrong is seeking an Onsite Manager - Employee Experience to own and manage day-to-day HR operations for a large onsite account at Gurgaon. The role focuses on onboarding, induction, documentation, HR helpdesk, ID card issuance, and PF query resolution, with governance and compliance at the core.

Manage a team of 10+ professionals and interact with senior client stakeholders. The candidate will drive end-to-end employee lifecycle activities, pan-India induction programs, and high-volume

Qualifications

• 6-10 years of experience in HR, preferably in HR Operations, Employee Experience, HR Shared Services, HR Managed Services, or a similar environment.
• Strong experience in employee onboarding and HR operations.
• Proven experience managing high-volume employee operations.
• Experience managing a team of 10+ members.
• Strong understanding of HR processes across the Hire-to-Retire lifecycle.
• Working knowledge of HR technology platforms such as SuccessFactors, Workday, PeopleStrong, or similar HRMS platforms.

Responsibilities

• Own and manage the end-to-end employee lifecycle processes from Hire to Retire, with primary ownership of employee onboarding.
• Plan, coordinate, and execute the pan-India New Joiner Induction Programme across multiple locations.
• Manage new-joiner documentation, employee records, and personal files, ensuring accuracy and completeness.
• Handle all administrative activities associated with the new-joiner induction process.
• Coordinate employee personal file creation, verification, and completion.
• Manage the ID card printing and issuance process for new joiners.
• Manage PF query resolution process and HR helpdesk, ensuring timely closure of employee queries.
• Maintain accurate employee data and ensure seamless manual handoffs across HR processes.
• Monitor adherence to defined processes, SLAs, governance standards, and statutory compliance requirements.
• Identify operational gaps and drive process improvements to enhance employee experience and service delivery.
• Act as the day-to-day HR advisor and primary escalation point for the client.
• Build and maintain strong relationships with client stakeholders across functions and levels.
• Understand client requirements and ensure consistent delivery against SLAs and service standards.
• Manage day-to-day client escalations and ensure timely, professional, and effective resolution.
• Provide regular operational updates, insights, and reports to client stakeholders.
• Drive a collaborative and service-oriented employee experience at the client site.
• Lead, manage, and mentor a team of 10+ HR/employee experience professionals.
• Allocate responsibilities and monitor daily workload to ensure smooth service delivery.
• Track team performance against SLAs, productivity, quality, and turnaround time.
• Coach team members and build capability through regular feedback and development.
• Ensure continuity of operations and effective handling of high-volume employee transactions.
• Ensure HR operations remain compliant with applicable statutory and organizational requirements.
• Maintain accurate employee data, records, trackers, and operational MIS.
• Monitor process adherence and identify risks, gaps, and exceptions.
• Ensure timely closure of audit observations and compliance-related action items.
• Support invoice processing and payment clearance activities related to the account.
• Prepare and present relevant operational dashboards and reports to stakeholders.

Skills

HR Operations

Employee Experience

Employee Onboarding

New Joiner Induction

Hire-to-Retire

HR Helpdesk

PF Query Resolution

Employee Documentation

HRMS

SuccessFactors

Workday

PeopleStrong

Team Management

Client Management

Stakeholder Management

Employee Lifecycle

HR Compliance

MIS & Data Management

Escalation Management

Tools

SuccessFactors

Workday

PeopleStrong

Job description

Onsite Manager Employee Experience (G5- G6)

Location: Gurgaon (Global Business Park)
Function: Employee Experience
Experience: 6-10 Years
Work Model: Onsite | 6 Days a Week
Employment Type: Full-Time

About PeopleStrong

PeopleStrong is Asia Pacific's leading Human Capital Management (HCM) SaaS platform, simplifying worklife for 500+ large enterprises and 2M+ employees across India, Southeast Asia, and the Middle East.

As part of our managed services engagement, this role will be based onsite at a leading client's Gurgaon campus and will be responsible for delivering a seamless employee experience across the employee lifecycle, with a strong focus on onboarding and new-joiner experience.

Role Overview

We are looking for an experienced Onsite Manager - Employee Experience to own and manage day-to-day HR operations and employee experience for a large onsite account.

The role will be responsible for managing the complete Hire-to-Retire employee lifecycle, with a key focus on new-joiner onboarding, induction, employee documentation, HR helpdesk, ID card issuance, PF query resolution, governance, and statutory compliance.

The ideal candidate will be an experienced HR Operations professional who is comfortable managing high-volume employee processes, leading a team of 10+ members, interacting directly with senior client stakeholders, and resolving operational escalations in a fast-paced environment.

Key Responsibilities

Employee Onboarding & Experience Operations

• Own and manage the end-to-end employee lifecycle processes from Hire to Retire, with primary ownership of employee onboarding.
• Plan, coordinate, and execute the pan-India New Joiner Induction Programme across multiple locations.
• Manage new-joiner documentation, employee records, and personal files, ensuring accuracy and completeness.
• Handle all administrative activities associated with the new-joiner induction process.
• Coordinate employee personal file creation, verification, and completion.
• Manage the ID card printing and issuance process for new joiners.
• Manage the PF query resolution process and HR helpdesk, ensuring timely closure of employee queries.
• Maintain accurate employee data and ensure seamless manual handoffs across HR processes.
• Monitor adherence to defined processes, SLAs, governance standards, and statutory compliance requirements.
• Identify operational gaps and drive process improvements to enhance employee experience and service delivery.

Client & Stakeholder Management

• Act as the day-to-day HR advisor and primary escalation point for the client.
• Build and maintain strong relationships with client stakeholders across functions and levels.
• Understand client requirements and ensure consistent delivery against agreed SLAs and service standards.
• Manage day-to-day client escalations and ensure timely, professional, and effective resolution.Provide regular operational updates, insights, and reports to client stakeholders.
• Drive a collaborative and service-oriented employee experience at the client site.

Team Management & Delivery

• Lead, manage, and mentor a team of 10+ HR/employee experience professionals.
• Allocate responsibilities and monitor daily workload to ensure smooth service delivery.
• Track team performance against SLAs, productivity, quality, and turnaround time.
• Coach team members and build capability through regular feedback and development.
• Ensure continuity of operations and effective handling of high-volume employee transactions.

Governance, Compliance & MIS

• Ensure HR operations remain compliant with applicable statutory and organizational requirements.
• Maintain accurate employee data, records, trackers, and operational MIS.
• Monitor process adherence and identify risks, gaps, and exceptions. li>
• Ensure timely closure of audit observations and compliance-related action items.
• Support invoice processing and payment clearance activities related to the account.
• Prepare and present relevant operational dashboards and reports to stakeholders.

Candidate Profile

Required Qualifications & Experience

• 6-10 years of experience in HR, preferably in HR Operations, Employee Experience, HR Shared Services, HR Managed Services, or a similar environment.
• Strong experience in employee onboarding and HR operations.
• Proven experience managing high-volume employee operations.
• Experience managing a team of 10+ members.
• Strong understanding of HR processes across the Hire-to-Retire lifecycle.
• Working knowledge of HR technology platforms such as SuccessFactors, Workday, PeopleStrong, or similar HRMS platforms.
• Strong data management, reporting, and MIS skills.
• Experience handling employee queries, escalations, and HR helpdesk operations.
• Good understanding of HR documentation, employee records, PF processes, and statutory compliance.
• Excellent verbal and written communication skills.
• Willingness to travel across locations for facilitating induction programmes.
• Comfortable working 6 days a week from the office.

Key Skills

HR Operations | Employee Experience | Employee Onboarding | New Joiner Induction | Hire-to-Retire | HR Helpdesk | PF Query Resolution | Employee Documentation | HRMS | SuccessFactors | Team Management | Client Management | Stakeholder Management | Employee Lifecycle | HR Compliance | MIS & Data Management | Escalation Management

Personal Attributes

• Dynamic, engaging, and self-driven.
• Comfortable working in a fast-paced, high-volume environment.
• Strong ownership and accountability.
• Able to manage ambiguity and changing priorities.
• Collaborative and analytical in approach.
• Articulate and confident communicator.
• Customer- and employee-centric mindset.
• Self-confident, yet humble and approachable.
• Strong problem-solving and decision-making skills.
• Open to continuous learning and process improvement.
• Able to work effectively with diverse stakeholders and teams.

Why Join PeopleStrong?

• Own a high-visibility, client-facing employee experience role at enterprise scale.
• Work with one of Asia Pacific's leading HCM technology platforms.
• Lead a team and directly influence the onboarding and employee experience of a large workforce.
• Gain exposure to enterprise HR operations, technology, governance, and client management.
• Be part of a dynamic environment focused on transforming the future of work.