Manager - CRM - Customer Experience - RFB

Tata Capital; Thane; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Capital in Thane, Maharashtra is seeking a customer relationships specialist to strengthen client engagement and satisfaction.

You will develop strategies, analyze feedback, and collaborate with teams to deliver seamless experiences while resolving issues promptly.

This role emphasizes stakeholder management and data-driven insights to drive process improvements.

Qualifications

• Experience in managing customer relationships.
• Ability to analyze customer data to derive insights.
• Experience collaborating with multiple teams to ensure smooth customer experiences.
• Proven track record in addressing and resolving customer issues promptly.

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Manage and analyze customer data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Identify and resolve customer complaints promptly and professionally.
• Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
• Analyze customer feedback and provide insights to improve business processes.

Skills

Customer relationship management

Data analysis

Cross-functional collaboration

Stakeholder management

Communication skills

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Manage and analyze customer data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Identify and resolve customer complaints promptly and professionally.
• Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
• Analyze customer feedback and provide insights to improve business processes.